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About the Role

The Technical Product Manager is responsible for the end-to-end product lifecycle of highly technical enterprise cloud and managed services products. They drive business needs, stay connected to customer feedback, collaborate with technical teams, and define product strategy and roadmaps.

Responsibilities

Leads the analysis, creation, ongoing management and communication of the assigned product roadmap(s) aligned with business objectives.
Monitors channel performance to recommend improvements and new product offerings.
Leads internal stakeholders including engineering, design, information security, sales and marketing teams, and external vendor partners.
Responsible for programs that support customer adoption of hosted products and services.
Works with internal stakeholders to monitor and address product and client challenges.
Translates customer needs and technology directions into new features and services.
Ensures products comply with applicable financial regulations and data security standards.
Understands, researches, and follows technical trends in the industry, collaborating closely with internal technical teams.
Serves as a bridge between technical and business teams, ensuring technical solutions align with customer and business outcomes.
Works as a product owner in an agile team, documenting user stories, acceptance criteria, and product capabilities.
Delivers prioritized product backlog ensuring alignment with sprint goals and KPIs.
Gathers customer feedback to validate that the product works against stated metrics.
Performs other job-related duties as assigned.

Requirements

Bachelor's degree in business, IT, Computer Science, engineering or related field (preferred) OR equivalent combination of education and experience required.
4+ years' experience in hosting and/or managed services B2B product management required.
4+ years in a technical or IT product management and/or managed services position with a provider of cloud, datacenter, utility, or critical environment services required.
2+ years of experience of strategic analysis related to system implementation in a B2B environment required.
2+ years working with cross-functional teams required.
Excellent product management skills required.
Demonstrated combination of technical aptitude and high emotional intelligence required.
Experience in Agile methodologies and product lifecycle required.
Expert knowledge of data center processes and technology required.
Excellent written, verbal and presentation communication skills appropriate to all levels of the organization as well as clients required.
Product Management (PM) Certification or equivalent or ability to obtain within 90 days of hire required.
Project Management Professional (PMP) Certification or ability to obtain within 90 days of hire required.
Cloud Certification: AWS, Microsoft Azure or Google Cloud or ability to obtain within 90 days of hire required.
Proficiency in MS Word, Excel, Power Point, MS Project Visio, and MS Teams preferred.
1+ years Financial Institution Experience (Credit Union or Bank) preferred.

Skills

Product management
Technical aptitude
Emotional intelligence
Agile methodologies
Data center processes
Data center technology
Written communication
Verbal communication
Presentation skills
MS Word
MS Excel
MS Power Point
MS Project
MS Visio
MS Teams

Location

Phoenix, AZ

Work Type

Hybrid

Experience Level

4+ years experience in hosting and/or managed services B2B product management
4+ years in a technical or IT product management and/or managed services position
2+ years of experience of strategic analysis related to system implementation in a B2B environment
2+ years working with cross-functional teams
1+ years Financial Institution Experience

Education Level

Bachelor's degree in business, IT, Computer Science, engineering or related field (preferred) OR equivalent combination of education and experience required.
Product Management (PM) Certification or equivalent or ability to obtain within 90 days of hire required.
Project Management Professional (PMP) Certification or ability to obtain within 90 days of hire required.
Cloud Certification: AWS, Microsoft Azure or Google Cloud or ability to obtain within 90 days of hire required.

Benefits

Meaningful growth opportunities

About the Company

SwitchThink Solutions is a fast-growing technology company supporting our parent organization, Desert Financial Credit Union, and more than 175 external credit unions nationwide.
Our solutions are built on the Correlation Keystone Platform and complemented by managed services, cloud hosting, disaster recovery, business intelligence, and AI offerings.
Our clients trust us. We have maintained zero customer churn for eight years and consistently earn strong client advocacy, with an NPS of 84.
Our employees are equally committed, bringing a collaborative, team-oriented mindset and a shared passion for excellence.
Backed by the financial strength of Desert Financial Credit Union, we offer stability alongside meaningful growth opportunities.

Equal Opportunity

We are proud to be an EEO/AA employer M/F/D/V.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.