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About the Role

This opportunity is for experienced customer-service professionals to support nonprofit fundraising campaigns as independent Donation Processors or Pledge Drive Specialists. It is ideal for individuals who can manage their own schedules, maintain accuracy, and meet performance standards, focusing solely on inbound donor calls.

Responsibilities

• Answer inbound donor calls professionally
• Follow approved scripts without unnecessary deviation
• Accurately record donation and pledge information
• Confirm names, contact details, and transaction information
• Move confidently between required computer systems
• Protect donor privacy and confidential information
• Maintain quality and compliance standards
• Arrive on time for every accepted servicing interval
• Meet campaign performance expectations

Requirements

• A high school diploma or GED
• At least six months of remote customer-service experience or one year of onsite customer-service experience
• Strong verbal communication skills
• Professional phone etiquette
• Accurate typing and data-entry abilities
• The ability to listen, speak, and navigate systems simultaneously
• Dependability and strong personal accountability
• The ability to work independently
• A quiet, dedicated workspace
• Windows 11 desktop or laptop
• Minimum 8GB RAM; 16GB recommended
• Noise-canceling USB headset
• Reliable wired high-speed internet
• Direct Ethernet connection

Skills

• Verbal communication
• Phone etiquette
• Data entry
• System navigation
• Customer service

Location

• Work-from-home

Work Type

• Independent Contractor
• Remote

Experience Level

• 6 months remote customer service experience
• 1 year onsite customer service experience

Education Level

• High school diploma or GED

Salary/Compensations

• $13–$15 Per Hour

Benefits

• Contract rates typically range from $13–$15 per hour
• Compensation and earning potential may vary based on campaign and performance
• Servicing opportunities may be available across a 24/7 operating schedule
• Contractors choose from available servicing intervals
• Contractors are responsible for managing and honoring their selected schedules

About the Company

• Support major nonprofit fundraising campaigns