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About the Role
The Housing Specialist is responsible for permanent housing placement for all families of the shelter. The Housing Specialist will have an assigned caseload and will be responsible for the successful placement of the families in accordance with HPCDC/Tilden Hall and other agency requirements.
Responsibilities
- Meet with families within 48 hours of arrival to assess housing needs and eligibility for subsidized housing.
- Assist families in obtaining documentation for permanent housing.
- Complete Initial Housing Plan and progress notes in the Uniform Client Chart.
- Ensure supporting documents are printed and filed in designated sections in the client chart.
- Ensure clients understand and work towards meeting their responsibilities as outlined in the Code of Conduct.
- Provide comprehensive case management, including counseling and supportive services, to develop family-specific housing plans.
- Collaborate with case management staff to advocate for housing entitlements and supportive services.
- Obtain post-discharge contact information from clients at lease signing and complete all necessary documentation.
- Document all related information in progress notes.
- Source, contact, and follow through on potential housing resources and leads.
- Establish and develop new linkages with real estate brokers and landlords.
- Maintain an active roster of real estate brokers and landlords.
- Cultivate relationships with permanent housing providers.
- Coordinate services with shelter staff, landlords, city agencies, and community agencies to secure permanent housing.
- Conduct Housing Workshops for clients.
- Track all referrals and provide ongoing follow-up to clients and feedback to sources and leads.
- Assist clients with completing relevant applications for housing subsidies and programs.
- Advocate on behalf of clients to ensure they receive appropriate subsidies.
- Arrange apartment interviews with landlords and accompany clients to view potential permanent housing.
- Liaise with rental agents and landlords to ensure potential housing meets Tilden Hall requirements for 'client readiness'.
- Ensure successful transition of families into permanent housing.
- Provide clients with local community information and resources.
- Maintain client data in the Uniform Client Chart, ensuring documentation is complete, accurate, and current.
- Perform timely and accurate input of client information in the Uniform Client Chart for regulatory compliance.
- Prepare all mandated reporting as required by supervisor and funding agency.
- Establish an advocacy network with community resources.
- Actively participate as a member of the shelter's multi-disciplinary team.
- Attend shelter meetings, agency meetings, and staff training.
- Facilitate ongoing housing empowerment workshops for staff.
- Assess the effectiveness of referral agencies and provide feedback to supervisor.
- Perform other special projects and responsibilities as needed.
- Adhere to all policies and procedures, including those in the Employee Handbook.
- Maintain confidentiality of information.
Requirements
- HS Diploma or GED required
- Associates Degree Preferred
- Certification in First Aid, CPR
- Bilingual Preferred
- Must possess Valid NYS Driver’s License.
- Proficient in computer software programs (Word, Excel, Power Point, CARES, etc.)
- Excellent verbal and written communication skills.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to present information in one-on-one and small group situations.
- Ability to express and exchange ideas by means of the spoken word.
- Ability to receive detailed information through oral communication and to make discrimination in sound.
- Ability to perform tasks involving reaching, walking, lifting, feeling, talking, hearing, and repetitive motions.
- Ability to perform close visual acuity tasks such as preparing and analyzing data, viewing a computer terminal, and extensive reading.
Skills
- Customer Service Orientation
- Problem Solving
- Systems Thinking
- Planning / Organization
- Service and Teamwork
- Oral Communication
- Written Communication
- Ethics
- Dependability
- Initiative
Location
- Onsite
Work Type
- Full Time
- Onsite
Experience Level
- Entry Level
Education Level
- High School Diploma or GED
- Associate's Degree
About the Company
- HPCDC/Tilden Hall