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About the Role
Deliver training programs for Hallmark Healthcare Solutions products, including Physician Compensation and other provider workforce management solutions. Responsibilities may evolve as new products, features, and services are introduced.
Responsibilities
- Conduct orientation programs and training for new employees.
- Develop, coordinate, and conduct core product training for clients and internal users.
- Coordinate with internal resources to design training rollout approach, including testing and training schedules.
- Create training documents and update user manuals to match client-specific scope requirements for technology products.
- Collaborate with business stakeholders, end users, sales, product management, technical support, IT, and other internal stakeholders to understand training needs.
- Monitor and evaluate program effectiveness, implement improvements, and grow adoption.
- Multitask and maintain tight timelines and priorities professionally.
- Commit to continuous learning and process improvement.
- Travel 20 to 30% within the United States as required.
Requirements
- Minimum of 2 years of experience as a product trainer.
- Experience and comfort with Microsoft Office 365 applications.
- Demonstrated interest in technology and/or technical processes.
- Positive team player with exceptional written and verbal communication skills.
- Strong interpersonal and presentation skills with experience in creating and/or presenting training materials.
- Attention to detail, strong analytical skills, and ability to operate with high energy and flexibility in a fast-paced, constantly evolving team environment.
- Ability to develop collaborative relationships with customers.
- Proven track record of working collaboratively to improve customer experience.
- Demonstrate strong interpersonal and communication skills while working with diverse audiences, including project managers and support teams.
Skills
- Healthcare domain background is a plus
Location
- Dallas Office
- US (preference: Dallas, Texas or surrounding areas)
Work Type
- Full Time
- On-site
Experience Level
- 2+ years of experience as a product trainer
Education Level
- Bachelor’s Degree
Salary/Compensations
- $70,000 - $85,000 / year
Benefits
- Medical, Dental, and Vision Insurance with Employee Premiums Covered by HHCS at 100% and Company Cost Share for Dependents
- $3000 Annual Company Contributions to HSAs for Employees Enrolled in HSA Eligible Health Plan
- Unlimited Paid Time Off
- Pre-Tax and Roth 401(K) Retirement Options
- On-Site Gym
- Free Parking
- Provided Lunches 3 Times per Week in the Dallas Office
About the Company
- Hallmark Health Care Solutions, Inc is an Equal Opportunity Employer.
Equal Opportunity
- All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
- HHCS reserves the right to amend the job description, duties or qualifications based on company needs.