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About the Role
This internship provides hands-on exposure to enterprise IT systems while working alongside experienced Systems Administrators on day-to-day operations and technology projects. You will support the Information Technology team across endpoint management, identity and access management, networking, hardware administration, and IT operations.
Responsibilities
- Assist with device imaging, configuration, provisioning, and deployment for new-hire onboarding using MDM platforms.
- Support user onboarding and offboarding activities, including account provisioning, access changes, and deprovisioning through identity platforms.
- Troubleshoot Level 1 and Level 2 connectivity issues, including Wi-Fi, VPN, DNS, DHCP, and basic VLAN-related issues.
- Assist with hardware and IT asset management, including inventory tracking, asset tagging, equipment assignments, lifecycle documentation, and reconciliation.
- Support the maintenance and troubleshooting of conference room AV technology.
- Create and maintain Helpdesk documentation, technical procedures, runbooks, and knowledge base articles.
- Assist with SaaS administration, endpoint management, identity and access management, and other IT operations.
- Collaborate with full-time IT Systems Administrators on technology projects, process improvements, system implementations, and security initiatives.
- Follow established IT security, access-control, asset-management, and data-protection procedures.
Requirements
- Currently pursuing or recently completed a Bachelor’s degree in Computer Science, Information Technology, Information Systems, Cybersecurity, or a related technical field.
- Minimum cumulative GPA of 3.0 on a 4.0 scale.
- Foundational knowledge of operating systems, including macOS, Windows, and/or Linux.
- Basic understanding of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, VPNs, and basic VLAN concepts.
- Familiarity with common productivity, collaboration, and cloud-based technologies.
- Strong troubleshooting, analytical, organizational, and problem-solving skills.
- Ability to document technical issues and communicate solutions clearly to technical and non-technical users.
- Strong attention to detail and commitment to protecting company systems, data, and user access.
Skills
- Jamf
- Microsoft Intune
- Kandji
- Google Workspace
- Okta
- Microsoft Entra ID
- PowerShell
- Bash
- Python
- Cybersecurity principles
- Endpoint security
- Authentication
- Access management
Location
- Remote
Work Type
- Internship
Experience Level
- Intern
Education Level
- Bachelor's degree
Salary/Compensations
- USD 26 - USD 29 - hourly
Benefits
- Opportunities to learn and develop every day through a wide range of programs.
- Internal digital platforms that promote self-learning.
- Development programs according to Leadership skills.
- Specialized training according to the role.
- Learning experiences with internal and external providers.
- Recognition programs for seniority, behavior, leadership, moments of life, among others.
- Financial wellness programs.
- Flexibility program that will allow you to balance your personal and work life.
- WellnessLine for family.
- Thousands of Agreements and Discounts for family.
- Scholarship programs for children.
- Aid Plans for different moments of life for family.
About the Company
- The RRS Group, and its affiliated entities (collectively, “RRS”) have provided real estate development and related services to investment-grade clients for decades.
- Expertise encompasses site acquisition, architectural design, and development management for commercial office and industrial properties.
- Through an integrated service model, RRS delivers comprehensive enterprise solutions that address every phase of the building lifecycle.
- In addition to technical excellence, RRS offers strategic consulting in marketing, financial planning, and facility management ensuring that every project achieves its highest potential in performance, value, and sustainability.
- For over two decades, RRS has maintained a strong commitment to the communities we serve.
- This commitment is further advanced through the RRS Making Lives Better Foundation, which provides meaningful support and resources to individuals and families in need.
- The Foundation reflects RRS's belief that corporate success carries a responsibility to contribute positively to society and to improve the quality of life in the regions where we operate.
- Core Values: Integrity, Caring, Integration, Innovation.
Equal Opportunity
- RRS Group is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
- RRS Group will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
- RRS Group will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.