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About the Role
As a Shift Lead, you will lead shifts with energy and passion to meet Taco Bell's high standards, resolving customer concerns and ensuring guest satisfaction. Your leadership will inspire and guide the team, and you will partner with management on business initiatives. This role is ideal for individuals who thrive in a fast-paced environment and are ready to drive results.
Responsibilities
- Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
- Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
- Ensure food safety, quality, and accuracy of orders.
- Resolve customer complaints quickly, maintaining positive customer relations.
- Provide regular feedback to the GM on Team Member performance.
- Offer ongoing constructive and positive feedback to Team Members.
- Actively participate in training Team Members.
- Handle conflicts constructively and work with the GM to achieve resolution.
- Assist the GM in screening Team Member candidates.
- Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
- Oversee proper product preparation, rotation, portioning, cooking, and holding times.
- Assist the GM with facility maintenance and ensure health and safety standards are always followed.
Requirements
- 1 year of restaurant/retail experience
- 3 months shift lead experience preferred
- Adheres to cash, security, inventory, and labor policies
- Must be at least 18 years of age
- Accessibility to dependable and reliable transportation
- Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
- Attendance and Punctuality a must
- Operating of cash register as needed and making change for other cashiers.
- Maintains customer satisfaction and adheres to health and safety standards
- Promotes and champions Taco Bell’s culture and values
- Provides constructive feedback to Team Members
- Executes shift duties accurately and efficiently
- Promotes equity, inclusion, and belonging
- Ensures teammates and customers enjoy a positive experience
Skills
- Excellent communication skills
- Management/leadership skills
- Organizational skills
- Basic Math skills
Work Type
- Flexible schedules
Experience Level
- 1 year of restaurant/retail experience
- 3 months shift lead experience preferred
Salary/Compensations
- $17.50 per hour - $19.50 per hour
Benefits
- Competitive pay
- Free meals
- Vacation pay
- Additional Paid Time Off
About the Company
- Taco Bell