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About the Role
Brooks Automation is a growing, fast-paced technology leader of Automation Solutions, supporting the dynamic and expanding Semiconductor and Life Sciences Lab markets. We are looking for a Field Service Engineer to join our team as we accelerate our growth journey.
Responsibilities
- Perform complex customer support activities involving the installation, modification, repair, and preventive maintenance of Brooks’ equipment and systems.
- Isolate and resolve complex equipment malfunctions, and implement corrective action.
- Lead or perform installation, modification, repair, testing, upgrade, preventive diagnosis, and maintenance on software and hardware.
- Interface with customers to ensure satisfaction with equipment and service levels, and participate in customer operational/status meetings.
- Maintain a safe and clean working environment by conforming to Brooks and customer’s work protocols and policies.
- Attain Equipment Service and Operation Certification on equipment and systems.
- Submit required reports, such as Service and Status Reports, on all support activities.
- React productively to changing priorities such as Tool or Line down and escalations, and support organizational and administrative duties.
- Train Brooks and customer personnel in equipment operation and maintenance procedures.
- Mentor and train less experienced Service Engineers.
- Drive continuous improvement programs and projects for both customers and Brooks to resolve issues.
- Initiate, evaluate, and document new processes or improvements to existing processes.
- Create reports, project plans, training plans, certification matrices, and other documentation as required.
- Present at the Customer’s site or at a Brooks’ office, directly to the Customer and/or with Brooks’ Management.
- May be required to work in a Clean Room environment wearing a full clean room suit.
- Work schedule is to align with customer needs, flexible to include Compressed Work Weeks (CWW), night shifts, and weekends.
- Be available for on-call assignments.
Requirements
- Associate's Degree in a technical discipline, technical Certificate or equivalent work experience.
- Minimum of 3 years of experience providing electro-mechanical / electronics technical support / repair service.
- Experience with lasers and sensing devices for positioning circuitry on robotic units.
- Experience troubleshooting microelectronics schematics and digital circuits.
- Proficiency with PCs, Windows, and DOS based Operating Systems.
- Valid driver’s license, good driving record, reliable mode of transportation.
- Qualified to obtain a credit card for expenses.
- Able to obtain a valid passport for the term of employment.
- Ability to lift up to 50 pounds, climb ladders, scaffoldings, and use Personal Protective Equipment.
- Ability to work in awkward positions and in confined spaces.
- Ability to travel, domestically and internationally as needed.
- Available for specific emergency on-call work.
Skills
- Electro-mechanical technical support
- Electronics repair service
- Lasers and sensing devices
- Microelectronics schematics troubleshooting
- Digital circuits troubleshooting
- PC, Windows, and DOS Operating Systems proficiency
Location
- Austin, TX Area
Work Type
- Onsite
- Flexible scheduling
- Compressed Work Weeks (CWW)
- Night shifts
- Weekends
- On-call
Experience Level
- Minimum of 3 years of experience
Education Level
- Associate's Degree in a technical discipline
- Technical Certificate
- Equivalent work experience
Salary/Compensations
- $36.79 USD to $49.78 USD
- Eligible for an annual discretionary bonus
Benefits
- Medical, Dental, Vision and Disability Insurance
- 401(k) Plan
- Company-paid holidays
- PTO (vacation and sick time)
About the Company
- Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry.
- Offers precision robotics, integrated automation systems, and contamination control solutions.
- Empowers chip manufacturers worldwide.
- Product portfolio includes robots, vacuum systems, and atmospheric robots for semiconductor manufacturing.
- New ideas, technologies, and ways of thinking are driving our future.
- Customer-focused culture encourages employees to embrace innovation and collaborate.
Equal Opportunity
- Brooks is committed to fostering a diverse and inclusive workplace and proudly serves as an equal-opportunity employer.
- Welcomes all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.
- Diversity enhances our innovative capabilities and strengthens our ability to serve our customers and communities effectively.
- Celebrates the unique experiences and perspectives each individual brings.
- Brooks Automation participates in E-Verify® to confirm eligibility for employment in the United States.