Project Management & Process Improvement (Lead Candidate) - Quality Management Department (QMD)
Rakuten · JP
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About the Role
Rakuten Mobile is seeking individuals to join the Program Management Office (PRMO) within the Quality Management Department. This role is crucial for accelerating problem-solving, improving process quality across projects, and strengthening the team's capabilities to maximize customer satisfaction through comprehensive quality improvements.
Responsibilities
- Execute through to issue resolution for assigned initiatives.
- Conduct current-state analysis, root-cause identification, and proposal/formulation of recurrence-prevention measures.
- Build processes hands-on and transition them to operations during launch phases.
- Define quality management items and standards, including KPI design.
- Perform on-the-ground progress and risk management.
- Report project progress to executives.
Requirements
- At least 3 years of experience in business process improvement within an operating company (any industry), OR at least 3 years of professional experience in a consulting firm.
- Business-level English proficiency.
- Native-level Japanese proficiency.
- Experience working in a multinational environment.
- Meeting facilitation skills.
- Cross-functional presentation and communication skills.
- Project management and/or program management skills.
- Team management skills.
Skills
- Problem solving
- Project management
- Quality management
- Process improvement
- KPI design
- Progress management
- Risk management
- Cross-organizational coordination
- Business-level English
- Native-level Japanese
- Meeting facilitation
- Presentation skills
- Communication skills
- Team management
Location
- Japan
Work Type
- Full-time
Experience Level
- Mid-career
Benefits
- Employee Benefits information available at http://corp.rakuten.co.jp/careers/benefit/
About the Company
- Rakuten Group provides over 70 services across e-commerce, travel, digital content, financial services, mobile services, and professional sports.
- Rakuten has created a unique "Rakuten ecosystem" by organically linking services through a membership system.
- Rakuten Mobile, Inc. is entering the carrier business with innovative technologies and a forward-looking approach.
- The Quality Management Department aims to maximize customer satisfaction through comprehensive quality improvements.
- The Program Management Office (PRMO) engages in issue-driven initiatives, supporting projects from an on-the-ground perspective for quality improvement and problem resolution.
- Rakuten Group, Inc. official website links: http://corp.rakuten.co.jp/careers/benefit/, http://corp.rakuten.co.jp/careers/information/, https://corp.rakuten.co.jp/careers/culture/