Network Quality Management Office (Lead Candidate) - Quality Management Department (QMD)
Rakuten · JP
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About the Role
This position involves managing quality control for Rakuten Mobile, supporting the strengthening and improvement of product and operation quality for telecommunication equipment. The role will expand to cover the entire mobile communication system, from backhaul to the core network, to strengthen end-to-end quality assurance.
Responsibilities
- Definition and monitoring of Quality KPIs
- Management and resolution support for quality issues
- Planning and execution of quality audits
- Reporting to executives on product and operational quality
- Support expedited root cause analysis and formulation of countermeasures for quality issues
- Formulate quality evaluations and optimization strategies for new technologies and products
Requirements
- Minimum of 5 years of work experience with a telecommunications carrier or equipment vendor
- Minimum of 3 years of work experience in the design, operation, and/or maintenance of mobile base stations, mobile backhaul, or core network
- Root cause analysis and problem-solving skills
- Work experience with multinational employees, including meeting facilitation skills
- Presentation and communication skills in a cross-organizational environment
- Project/Program Management skills
- English: Business level (Professional working proficiency)
- Japanese: Native level (JLPT N2 equivalent)
Skills
- Quality Management System (QMS) activities
- Quality Control
- Quality Assurance
- Hardware Failure Rate Reduction
- RAN Quality Improvement
- Congestion control
- Network quality optimization
- Correlation analysis
- Voice of Customer (VOC) analysis
- Network performance data analysis
- Team Management skills
- Business operations management
- Stakeholder management
Location
- Rakuten Crimson House, 1-14-1 Tamagawa, Setagaya-ku, Tokyo
Work Type
- Full-time
Experience Level
- Mid-career
Benefits
- Opportunities for growth and challenge
- Engage with the latest mobile communication technologies
- Acquire extensive network knowledge and advanced technical skills
- Tangible social contribution
- Collaborate with experts
- Open discussion and idea generation
About the Company
- Rakuten Group provides over 70 services in e-commerce, travel, digital content, financial services, mobile services, and professional sports.
- Rakuten has created a unique "Rakuten ecosystem" by organically linking services through a membership system.
- Mobile communication serves as fundamental infrastructure for daily life, business, and society.