On-Call Concierge, Hope Lodge (Daytime & Evening Shift)
American Chemical Society · NY, US
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About the Role
The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security.
Responsibilities
- Greet guests and manage check-in and check-out procedures
- Provide information about lodge amenities and community resources
- Coordinate transportation & EMPOWER Program services and schedules
- Respond to guest requests, concerns, and emergencies
- Maintain organized front desk area and accurate guest records
- Monitor lobby security and implement safety protocols
Requirements
- High School Diploma or Equivalent
- Minimum 1 year of Customer Service Experience
Skills
- Strong communication and interpersonal skills
- Ability to work independently and multitask
- Proficiency in Microsoft Office and multi-line phone systems
- Excellent customer service and problem-solving skills
- Ability to work flexible hours including evenings/weekends
Work Type
- On-call
- As-needed
Education Level
- High School Diploma or Equivalent
Salary/Compensations
- $19.50/hr
Benefits
- Generous paid time off policy
- Medical benefits
- Dental benefits
- Retirement benefits
- Wellness programs
- Professional development programs
About the Company
- At the American Cancer Society, we're working to end cancer as we know it, for everyone.
- Our employees and 1.3 million volunteers are raising the bar every single day.
- We are a culture comprised of diverse backgrounds and experience, to better serve our communities.
- The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission.
- It is a calling. And the people who answer it are fulfilled.
Equal Opportunity
- We are a proud equal opportunity employer.