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About the Role
As a Customer Director, you will play an influential role in growing Faculty's most impactful accounts within the Life Sciences sector. You will act as a strategic partner to clients, helping them optimize operations and end-user engagement through AI-powered decision-making. This role involves leading a team, overseeing commercial negotiations, ensuring successful delivery of Applied AI solutions, and building key relationships to position Faculty as a leader in AI-driven transformation.
Responsibilities
- Driving revenue growth by identifying strategic opportunities to expand current accounts and onboarding new clients.
- Developing and implementing strategic account plans that align Faculty’s AI solutions with client business objectives.
- Leading commercial negotiations and partnering with the Business Unit Director on sales planning and forecasting.
- Building trusted relationships with senior budget holders and C-suite stakeholders to ensure client satisfaction and retention.
- Managing and mentoring cross-functional commercial teams.
- Representing Faculty at industry events and networking forums to build a reputation as a thought leader in AI-driven transformation.
- Collaborating with technical teams to translate complex data concepts into innovative use cases that solve real-world client problems.
Requirements
- Managed senior, complex stakeholder relationships in the Life Sciences industry.
- Experience in consulting is preferred.
- Experience leading large-scale AI/digital transformation projects.
- Possess a strong business development mindset with experience in sales methodologies and end-to-end deal process management.
- Practical problem solver with the forensic skills to scope a problem, identify client needs, and implement effective solutions.
- Compelling communicator, comfortable collaborating with technical experts and translating data-oriented concepts for non-technical audiences.
- Experience in team mentorship and coaching.
- Demonstrated capability to balance multiple strategic projects simultaneously while maintaining a focus on quality and commercial impact.
Skills
- AI-powered decision-making
- Applied AI solutions
- AI-driven transformation
- Sales methodologies
- Data concepts translation
Location
- Remote
Work Type
- Full-time
- Part-time
Experience Level
- Senior
About the Company
- Faculty was established in 2014 with the belief that AI would be the most important technology of our time.
- Faculty has worked with over 350 global customers to transform their performance through human-centric AI.
- Faculty innovates, builds, and deploys responsible AI that drives significant impact.
- Faculty possesses unparalleled depth of technical, product, and delivery expertise.
- Faculty serves clients across government, finance, retail, energy, life sciences, and defense sectors.
- Faculty's Life Science's team focuses on building AI solutions to optimize the research and commercialization of life-changing therapies.
- Faculty partners with major pharma firms, academic research centers, and MedTech start-ups.
- Faculty aims to democratize health for all through AI solutions.
Equal Opportunity
- Faculty aims to grow the best team, not the most similar one, fostering diversity of thought and strengthening the principle of seeking truth.
- Diverse teams deliver better work, relevant to the world.
- The team is united by deep intellectual curiosity and a desire to use abilities for measurable positive impact.
- Applications are strongly encouraged from people of all backgrounds, ethnicities, genders, religions, and sexual orientations.
- Candidates who do not meet all requirements but are excited by the role and bring key strengths are encouraged to apply.
- Faculty is open to conversations about part-time hours.
- Faculty uses AI for research and interview prep but not for generating answers during live interviews.
- Faculty uses an AI note-taker (Metaview) in interviews, with an opt-out option.
- Every application is reviewed by a human, never decided by AI.