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About the Role
Manage accounts to achieve guest satisfaction and solicit new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental.
Responsibilities
- Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication.
- Produce room, banquet, and room rental revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating, and closing sales.
- Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current, and potential clients.
- Handle account details so that all pertinent aspects of solicitation and closing are complete and documented.
- Coordinate various departments' participation in servicing accounts.
- Develop and conduct persuasive verbal sales presentations to prospective clients.
- Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account.
- Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers.
- Prepare correspondence to customers, internal booking reports and file maintenance.
- Participate in daily business review meetings, pre-convention meetings, training and other sales-related meetings as required.
- Attend trade shows, community events and industry meetings.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
Requirements
- 3+ years of past sales experience preferred.
- Hotel experience preferred.
- Advanced knowledge of market trends, competition, and key customers of the hotel.
- Able to set priorities, plan, organize, and delegate.
- Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.
- Advanced knowledge of sales skills, revenue management, training, and motivation of peers.
- Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
- Effective verbal and written communication skills.
- Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Skills
- Microsoft Word
- Microsoft Excel
- Delphi
- Sales skills
- Revenue management
- Training
- Motivation
- Hotel operations
- Marketing plans
- Security and safety programs
- Personnel and labor relations
- Business plan preparation
- Repairs and maintenance
- Budget forecasting
- Quality assurance programs
- Hospitality law
- Long-range planning
- Verbal communication
- Written communication
- Adaptable communication style
Experience Level
- 3+ years of past sales experience preferred
Benefits
- Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield
- Vision insurance programs through EyeMed
- Vacation, Sick and Holiday programs
- Pet insurance through the ASPCA
- Supplemental, Spousal and Child Life insurance
- Short and Long-Term Disability plans
- 401(k) Savings Plan with matching funds
- Discounts through 'YouDecide' and Hotel Room Discount programs
About the Company
- The Doubletree by Hilton Austin is a 40-year-old property with a recent renovation, featuring Spanish Colonial design and contemporary decor.
- The company prides itself on creating a fun, professional work environment with a culture of recognition, support, and respect.
- Maintains excellent associate feedback ratings with over 20% of team members having 10 or more years of service.
- Managed by HEI Hospitality.
- Offers an exceptional benefit package including a robust and flexible paid time off plan available after 90 days.
- Provides a choice of 4 prominent healthcare plans.
- Maintains an industry-leading 401K plan with a generous employer match of 4% on every 5% contributed with no vesting period.
Equal Opportunity
- HEI is dedicated to building a diverse and inclusive workplace.
- Encourages individuals to apply even if their experience doesn't align perfectly with every qualification.
- Values U.S. military experience and invites all qualified military candidates to apply.
- HEI Hotels and Resorts is an equal opportunity employer.
- Evaluates qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.