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About the Role
As an Application Engineer with the Asset Protection product line, you will be exposed to many facets of the business. You will collaborate with customers on technical requirements, work with Sales Representatives to present the technical side of our products, and liaise with Quality and Engineering departments to ensure products meet client specifications and quality standards. This role offers exposure and opens many growth opportunities. We seek continuous improvement for our Customers, Products, Processes, and Ourselves. Join a dynamic, diverse, driven engineering team with a growth mindset.
Responsibilities
- Provide customer technical assistance for product questions and problems from quotation request through post shipment and installation.
- Research and identify product solutions.
- Initiate New Product models and derivatives to meet agreed upon customer needs.
- Support manufacturing by answering technical questions and troubleshooting order related problems.
- Analyze product failures and customer concerns.
- Assist in customer quality concerns.
- Generate reports and CQC’s as required.
- Provide Internal Training on Qualitrol Products.
- Project management of customer issues from occurrence to resolution.
Requirements
- BS degree (or equivalent) in Electrical or Mechanical Engineering, Computer Science, or related field is required. Additional work experience in lieu of a degree may be considered.
- 2+ years of experience in an Engineering role.
- Software and Hardware implementation and solving sophisticated technical issues.
- Excellent verbal and writing skills with a strong customer service focus.
- Strong analytical and problem-solving skills.
- Ability to create and deliver presentations as needed.
- Oracle and Salesforce experience.
Skills
- Knowledge in telecom techniques for remote device monitoring: TCP/IP, modem protocols, serial links etc. (preferred)
- Knowledge of electric power transmission and distribution
Location
- Fairport, NY
Work Type
- Full-time
Experience Level
- 2+ years of experience in an Engineering role
Education Level
- BS degree (or equivalent) Electrical or Mechanical Engineering, Computer Science, or related field
Salary/Compensations
- Excellent Pay
Benefits
- Competitive salary
- Twenty-eight days of paid time off (includes PTO and Holidays)
- Great health benefits effective your first day
- Flexible working hours
- Up to 100% education reimbursement towards a degree
- 401k matching (vesting immediately)
- Annual reviews
- Career development planning
- Family friendly environment
- Paid Maternity/Paternity leave
- Adoption leave
- Life Insurance
About the Company
- QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies.
- Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers’ needs.
- We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution.
- At Qualitrol, we are redefining condition-based monitoring.
Equal Opportunity
- We believe in absolute inclusion and diversity.