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About the Role
The Program Director, Queens Outreach is responsible for 24/7 outreach and housing placement work in all of Queens. This role collaborates with various stakeholders to reduce street homelessness, oversees outreach activities, and manages program operations to meet performance targets.
Responsibilities
- Oversee and manage performance of 24/7 Queens street outreach teams.
- Provide regular supervision meetings for direct reports.
- Develop and implement supervisory strategies and accountability systems.
- Facilitate staff development through trainings, supervision, and communication.
- Direct and manage 24/7 staff schedules and deployment throughout Queens.
- Implement strategic street deployment plans to maximize resource allocation and meet contract deliverables.
- Ensure compliance with contracts and guidelines, including meeting housing placement quotas and key performance indicators.
- Develop outreach and engagement strategies to identify and serve individuals on the street.
- Ensure high-quality service delivery and best practice interventions.
- Collaborate with on-site psychiatric/street medicine teams and provide crisis intervention.
- Respond to and engage with external partners including DHS, community boards, and elected officials.
- Ensure positive communication and collaboration with partners in transitional and supportive housing, hospitals, and other service providers.
- Manage the program’s budget.
- Perform other related duties as assigned.
Requirements
- NYS Licensed Masters Social Worker (LMSW) required; LCSW preferred.
- Minimum 5 years of supervisory experience.
- Experience working in 24/7 programs strongly preferred.
- Experience working with homeless or formerly homeless populations strongly preferred.
- Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client-centered motivational interviewing, Harm Reduction models, and behavioral and medical health systems.
- Ability to access and negotiate the full range of services for recipients.
- Experience with crisis intervention, including risk assessments and incident management.
- Ability to work successfully with a wide range of internal and external stakeholders.
- Demonstrated success in working in a fast-paced environment with multiple priorities.
- Ability to delegate and motivate staff to achieve deliverables.
- Ability to communicate (verbally and written) with diverse populations and stakeholders.
- Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams.
- Familiarity with Access-based databases and ability to learn new programs.
- Must be willing and able to engage with street homeless individuals.
- Must be able to handle multiple tasks in a fast-paced, dynamic team environment.
- Must demonstrate a willingness to shift easily between various responsibilities with diverse populations.
- Leadership presence during winter alerts will be required.
- Program staff will be required to find and assist street homeless individuals under the most extreme weather situations.
Skills
- Housing First
- Client-centered motivational interviewing
- Harm Reduction models
- Behavioral and medical health systems
- Crisis intervention
- Risk assessments
- Incident management
- Microsoft Office Suite (Word, Excel, Outlook, Teams)
- Access-based databases
- Bilingual Spanish/English preferred
Location
- Queens, NY
Work Type
- 24/7 operations
- Full-time
Experience Level
- Minimum 5 years of supervisory experience
Education Level
- NYS Licensed Masters Social Worker (LMSW)
- LCSW preferred
About the Company
- Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut.
- Supportive housing is a proven and cost-effective solution to chronic homelessness.
- Breaking Ground's programs and services help people experiencing street homelessness to come indoors.
- Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.
Equal Opportunity
- EOE/M/F/Vet/Disabled