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About the Role
The Case Manager II will work with residents to develop appropriate case plans and goals, providing ongoing assessment and support. This role assists residents in utilizing community resources to meet individual needs and identify skills and abilities to promote personal growth. The caseload is larger than that of a Case Manager I, and this role serves as a mentor to Case Manager I.
Responsibilities
- Meet one on one with residents to obtain specific needs information to create with residents a plan to achieve their goals.
- Work with team to ensure building standards are met and participate in wellness checks and unit inspection follow-up.
- Design and implement daily activities that promote Mercy Housing's program model.
- Advocate on behalf of residents (public aid, social security, home services, etc.) and make referrals as necessary.
- Develop leadership skills in residents and resident involvement in civic life through programs.
Requirements
- Bachelor's Degree in Social Science or related field.
- Three (3) years of experience working with homeless or low and mixed-income populations.
- Experience in child welfare, family work, substance abuse, and mental health.
Skills
- Strong organizational skills.
- Basic math and analysis skills.
- Basic computer skills (Microsoft Excel and Outlook); proficiency in Microsoft Word.
- Strong verbal, written, and communication skills.
- Ability to achieve expected results with residents.
- Communicate effectively, both orally and in writing.
- Demonstrate clear, professional boundaries; act in a professional manner.
Location
- On-site
Work Type
- On-site
Experience Level
- 3 years of experience
Education Level
- Bachelor's Degree
- Master's Degree
Salary/Compensations
- $30-34
Benefits
- Early close Fridays (3 paid hours off each Friday)
- Early close prior to a holiday (3 paid hours)
- Several healthcare plans to choose from, dental (includes plans covering orthodontia and a free basic dental option) and vision
- 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays
- Paid time off between Christmas Day and New Year's Day
- Paid time off to volunteer
- Paid parental and caregiver leave
- Employer-paid life insurance
- 403b + match
- Access to free Employee Assistance Plan
- Pet insurance options
About the Company
- At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and both residents and employees can realize their full potential.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.