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About the Role
This position acts as the Single Point of Contact throughout the loss mitigation and foreclosure processes, managing communication with borrowers regarding their loan payments and available options.
Responsibilities
- Act as the Single Point of Contact for loss mitigation and foreclosure processes.
- Take inbound and make outbound calls to delinquent borrowers regarding loss mitigation options or foreclosure.
- Maintain compliance with all state and federal laws and regulations for consumer collection activity.
- Answer consumer questions about their accounts and document interactions on the mortgage servicing system.
- Understand investor waterfalls and required documents for loss mitigation.
- Collect consumer financial information and assist borrowers with loss mitigation documents.
- Communicate and explain loss mitigation approvals or declines, including the rationale and appeal process.
- Communicate liquidation options and explain the foreclosure process.
- Adhere to compliance and operational risk controls.
- Maintain internal control standards and address audit points and regulatory issues.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Complete other related duties as assigned.
Requirements
- A combined 4 years’ higher education and/or work experience.
- A minimum of 1 year collections or customer service experience.
- Ability to communicate effectively and professionally over the phone.
- Excellent communication and customer service skills.
- Proficiency with word processing and spreadsheet software.
Skills
- Collections
- Customer Service
- Communication
- Word Processing Software
- Spreadsheet Software
Location
- Getzville, New York, United States of America
Work Type
- Full-time
Experience Level
- 1 year collections or customer service experience
- 4 years combined higher education and/or work experience
Education Level
- Bachelor's degree (Preferred)
Salary/Compensations
- $22.61 - $37.67 Hourly (USD)
About the Company
- M&T Bank is committed to fair, competitive, and market-informed pay for our employees.