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About the Role
The Virtual Assistant team within John Hancock US Technology is transforming how customers, advisors, and operations teams interact across digital channels. As a Full-Stack Software Engineer, you will build and enhance intelligent customer experiences powered by conversational AI, cloud technologies, and modern software engineering practices. This role offers an opportunity to work on highly visible digital products, collaborate with cross-functional teams, and help shape the future of AI-driven customer engagement. You'll contribute to scalable, secure, and customer-focused solutions that support the next generation of omni-channel experiences.
Responsibilities
- Design, develop, and enhance Virtual Assistant and conversational AI solutions supporting customer servicing experiences.
- Develop scalable applications and APIs using C#, .NET Core, ASP.NET, REST services, and microservices architecture.
- Build and maintain responsive user interfaces using modern front-end technologies such as React.
- Design and deploy cloud-native solutions leveraging Microsoft Azure services.
- Collaborate with product owners, architects, UX designers, and engineering teams to deliver innovative digital solutions.
- Implement CI/CD pipelines, automated testing, DevSecOps practices, and application monitoring.
- Produce technical documentation, integration specifications, and solution designs while contributing to engineering best practices.
Requirements
- 2+ years of software engineering experience.
- 2+ years of hands-on experience developing applications using C# and .NET technologies.
- Experience developing and consuming REST APIs and microservices.
- Experience designing and implementing applications on Microsoft Azure.
- Experience with modern front-end technologies such as JavaScript, React, or similar frameworks.
- Experience working with SQL Server, Azure SQL, or related database technologies.
- Experience with CI/CD pipelines using Azure DevOps, GitHub, or similar tools.
- Strong communication, collaboration, and problem-solving skills.
Skills
- C#
- .NET Core
- ASP.NET
- REST services
- microservices architecture
- JavaScript
- React
- Microsoft Azure
- SQL Server
- Azure SQL
- Azure DevOps
- GitHub
- Virtual Assistants
- Conversational AI
- Chatbots
- Digital Assistant platforms
- Microsoft Copilot Studio
- Azure AI Services
- Azure OpenAI
- Dialogflow
- Amazon Lex
- Generative AI
- Natural Language Processing (NLP)
- Large Language Models (LLMs)
- event-driven architectures
- enterprise integrations
- AWS
Location
- Toronto, Ontario
Work Type
- Hybrid
Experience Level
- 2+ years of software engineering experience
- 2+ years of hands-on experience developing applications using C# and .NET technologies
Salary/Compensations
- $86,100.00 CAD - $136,100.00 CAD
Benefits
- Opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
- Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
- Adoption/surrogacy and wellness benefits.
- Employee/family assistance plans.
- Retirement savings plans (including pension and a global share ownership plan with employer matching contributions).
- Financial education and counseling resources.
- Generous paid time off program in Canada includes holidays, vacation, personal, and sick days.
- Full range of statutory leaves of absence.
About the Company
- Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
- To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Equal Opportunity
- Manulife is an Equal Opportunity Employer
- At Manulife/John Hancock, we embrace our diversity.
- We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
- We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
- It is our priority to remove barriers to provide equal access to employment.
- A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
- All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
- To request a reasonable accommodation in the application process, contact hr@manulife.com.