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About the Role
The AV Support Specialist provides client-facing audiovisual and technical support for events, configuring, operating, and maintaining audiovisual systems, and delivering timely technical support before, during, and after events.
Responsibilities
- Consult with clients and internal stakeholders to assess event requirements and determine the appropriate audiovisual systems, equipment, and configurations.
- Attend event-planning meetings to review timelines, technical requirements, and audiovisual needs.
- Document and maintain accurate audiovisual requirements and technical specifications for each event.
- Set up, test, operate, and break down audiovisual equipment safely, accurately, and within established timelines.
- Support meetings and events, including on-site and hybrid video streaming, camera configuration, video switching, audio mixing, and virtual-platform support.
- Record and edit event video content as assigned.
- Conduct pre-event and in-event walkthroughs to ensure audiovisual systems are operational and performing as expected.
- Monitor event technology and respond promptly to client requests, equipment failures, and other technical issues.
- Diagnose and troubleshoot audiovisual software, firmware, hardware, videoconferencing equipment, and related system failures.
- Replace defective equipment and components before, during, or after events to minimize service disruptions.
- Track client-support requests, system failures, resolutions, and required follow-up.
- Escalate complex or unresolved technical issues to advanced support teams, leadership, or external vendors, as appropriate.
- Maintain audiovisual equipment, systems, and related components in reliable operating condition.
- Provide Level 1 and Level 2 support for point-of-sale systems, escalating issues when necessary.
- Assist with the installation, configuration, maintenance, upgrading, and troubleshooting of venue computers, printers, point-of-sale systems, and related equipment.
- Collaborate with IT team members, particularly Service Desk personnel, to resolve assigned tickets and technical issues.
- Maintain current knowledge of venue systems, applicable technologies, organizational operations, and established standards and practices.
- Protect confidential client, Company, and technical information.
- Support sister properties and other locations as operationally necessary.
- Follow all safety policies, procedures, and regulations; complete required Company-wide and job-specific safety training; and consistently practice safe work habits.
- Perform other duties as assigned by leadership.
Requirements
- Associate degree in audiovisual technology, information technology, computer science, or a related field is preferred.
- Minimum of two years of professional experience supporting audiovisual systems, live events, videoconferencing, or related technical operations.
- Experience with Active Directory and point-of-sale systems, preferably Oracle MICROS, is preferred.
- Experience supporting computers, networking equipment, peripherals, wireless microphones, push-to-talk systems, multichannel audio mixers, broadcast cameras, and video switchers.
- Crestron certification is preferred.
- Biamp/Tesira certification is preferred.
Skills
- Working knowledge of Microsoft applications and operating systems.
- Demonstrated ability to configure, operate, troubleshoot, and maintain audiovisual and related technical equipment.
- Strong analytical, diagnostic, and problem-solving skills.
- Ability to quickly learn and independently support new technologies.
- Strong verbal and written communication skills, including the ability to clearly explain technical information to nontechnical stakeholders.
- Strong interpersonal and customer-service skills, with the ability to establish and maintain productive working relationships with clients, colleagues, vendors, and other stakeholders.
- Ability to manage multiple assignments and prioritize responsibilities based on operational urgency and event requirements.
- Ability to work independently, exercise sound judgment, and consistently follow through on responsibilities.
- Ability to collaborate effectively within a team environment.
- Ability to manage confidential client and Company information with discretion.
- Ability to remain composed, responsive, and solutions-oriented in a fast-paced environment with changing priorities.
- Ability to work a flexible schedule, including early mornings, evenings, weekends, holidays, and overtime, based on operational needs.
Location
- On-site (Well& by Durst - 151, New York City)
Work Type
- On-site
- Full-time
Experience Level
- Minimum of two years of professional experience
Education Level
- Associate degree in audiovisual technology, information technology, computer science, or a related field is preferred.
Salary/Compensations
- $25/hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid vacation
- 401(k) plan
About the Company
- Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Equal Opportunity
- Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.