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About the Role
The WiFi & Enterprise Networks Operations Engineer is responsible for the day-to-day operational support, monitoring, maintenance, and hands-on troubleshooting of Beanfield's wireless and enterprise network infrastructure. This role collaborates with various technology teams to ensure reliable, performant, and secure network services for internal teams and customers, focusing on operational excellence and continuous improvement.
Responsibilities
- Perform day-to-day operation, monitoring, maintenance, and support of wireless network infrastructure, including access points, wireless controllers, and associated systems (Ruckus, Cisco).
- Configure, deploy, and commission wireless access points and controllers according to established standards and MOPs.
- Conduct wireless site surveys, RF troubleshooting, coverage analysis, and performance optimization.
- Perform day-to-day operation and support of enterprise LAN/WAN infrastructure, including switching and routing (Cisco, Arista).
- Manage VLANs, configure ports, and perform L2/L3 switching operations.
- Support firewall operations and administration (FortiGate an asset), including policy reviews, access control changes, and VPN support.
- Act as a hands-on responder for escalated wireless and enterprise network incidents.
- Perform structured troubleshooting of network issues including connectivity, performance, authentication, and hardware faults.
- Collaborate with NOC, Network Engineering, and other technical teams during incident response.
- Conduct root cause analysis following resolved incidents and contribute to RFO documentation.
- Identify and document recurring issues or problem patterns, recommending and implementing remediation solutions.
- Maintain and follow documented incident handling procedures and escalation paths.
- Create, maintain, and update technical documentation including network diagrams, runbooks, configuration records, and standard operating procedures.
- Develop and maintain Method of Procedure (MOP) documents for routine operational tasks.
- Participate in identifying opportunities to improve operational efficiency, reliability, and documentation quality.
Requirements
- 3–5 years of hands-on experience in network operations, network engineering, or a related technical role.
- Demonstrated experience configuring, deploying, and troubleshooting wireless network infrastructure (Ruckus preferred; Cisco or equivalent acceptable).
- Hands-on experience with enterprise switching and routing platforms (Cisco, Arista or similar).
- Working knowledge of enterprise network protocols including VLAN, STP/RSTP, LACP, 802.1X, and foundational routing protocols (BGP, OSPF).
- Experience with wireless site surveys, RF troubleshooting, and wireless performance analysis.
- Familiarity with firewall operations and access control management (FortiGate an asset).
- Experience working within a ticketing and change management framework (ITSM/ITIL-aligned).
- Strong written and verbal communication skills.
- High degree of initiative, dependability, and ability to work independently and collaboratively.
- Candidates must be legally eligible to work in Canada.
Skills
- Wireless networking systems
- Access points
- Controllers
- Wi-Fi technologies
- Enterprise switching
- Routing
- Firewall
- LAN/WAN infrastructure
- Ruckus
- Cisco
- Arista
- FortiGate
- VLAN management
- Port configuration
- Access control
- L2/L3 switching
- VPN support
- RF troubleshooting
- Wireless site surveys
- Root cause analysis
- Technical documentation
- Method of Procedure (MOP) development
- ITSM/ITIL
- CWNA (Certified Wireless Network Administrator)
- Ruckus Certified Wireless Professional (RCWP)
- Ruckus Certified Wireless Administrator (RCWA)
- Cisco CCNA
- Fortinet NSE 4
- Fortinet NSE 5 – FortiManager or FortiAnalyzer
- ITIL v4 Foundations
Location
- Toronto
- Montreal
- Vancouver
Work Type
- Full-time
Experience Level
- 3-5 years
Education Level
- CWNA (Certified Wireless Network Administrator) or equivalent wireless certification
- Ruckus Certified Wireless Professional (RCWP) or Ruckus Certified Wireless Administrator (RCWA)
- Cisco CCNA or equivalent routing/switching certification
- Fortinet NSE 4 or equivalent firewall certification
- Fortinet NSE 5 – FortiManager or FortiAnalyzer (asset)
- ITIL v4 Foundations
Salary/Compensations
- Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. The salary range indicated includes a Short Term Incentive Plan (“STIP”) which represents a percentage of your Base Salary based on the achievement of individual and corporate objectives.
Benefits
- A united, values-driven culture that genuinely cares about people, collaboration, and community.
- A comprehensive total rewards package, including Traditional Spending Account (TSA) and Health Care Spending Account (HCSA) coverage.
- An additional five (5) personal care days.
About the Company
- Beanfield has spent 35+ years connecting people through a robust, independently owned fibre-optic network.
- With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is.
- We Are Challengers: We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership.
- We Are United: We operate as one team. Collaboration is core to how we work, and every idea matters.
- We Care: We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.
Equal Opportunity
- At Beanfield, we’re proud to be an equal-opportunity employer.
- We believe that diverse teams make stronger teams. No matter your background, experience, or life story, if you meet the requirements for this role, we want to hear from you.
- We are committed to creating an inclusive and accessible workplace where all qualified applicants are considered for employment, without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.
- Beanfield provides reasonable accommodations at all stages of the recruitment and selection process. If you need support during your application or interview, please reach out to us at recruitment@beanfield.com, we are happy to help.