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About the Role

Kids Help Phone (KHP) is seeking a Manager, Clinical & Content to play a key leadership role in expanding mental health literacy by developing and managing evidence-based, trauma-informed, and inclusive content, as well as providing clinical oversight for Brand, Storytelling and Communications (BSC) deliverables. This role blends clinical expertise with content and communications leadership, overseeing the planning, development and execution of content programs, and ensuring all outputs reflect best practices and measurable outcomes. The Manager is responsible for leading a multidisciplinary team to deliver against the content strategy and KPIs, including driving continuous improvement in workflows, processes, and cross-functional ways of working. They lead clinical review processes, identify trends and multichannel content gaps, and evolve resources to maximize reach, accessibility, and impact.

Responsibilities

Lead, coach, and support a team to achieve strategic goals and deliver high-quality work.
Manage content program budgets and resources to meet objectives.
Oversee staff performance, development, and training.
Continuously improve workflows, processes, and ways of working through innovation and technology.
Contribute to content and discoverability strategies and annual content planning.
Monitor and achieve content KPIs and departmental goals.
Champion a multi-channel content approach and efficient content production processes.
Define and evaluate metrics to measure content impact and effectiveness.
Lead the planning, development, and delivery of key mental health content programs and initiatives.
Identify content gaps and opportunities to expand reach and impact.
Establish content standards, policies, and quality assurance processes.
Drive innovation in content formats, tools, and audience engagement strategies.
Ensure all content aligns with Kids Help Phone's clinical standards and evidence-based practices.
Lead clinical reviews, audits, and quality assurance for mental health content.
Translate complex clinical information into accessible, audience-focused resources.
Provide guidance on sensitive topics, trauma-informed practices, and content standards.
Assess, develop, and strengthen strategic partnerships that support departmental priorities.
Identify and pursue collaboration opportunities with external organizations and partners.
Integrate partner contributions into content initiatives and programs.
Lead content projects from planning through execution, ensuring quality, timelines, and objectives are achieved.
Manage multiple priorities, resources, budgets, and stakeholders simultaneously.
Monitor results, address risks proactively, and identify opportunities for continuous improvement.

Requirements

Master’s degree in social work, Counselling Psychology, Health Sciences, or a related field.
5+ years of progressive experience in the social services sector, including knowledge translation, content development, or program management experience.
Clinical experience supporting children, youth, and young adults.
Strong knowledge of child and youth mental health, counselling, and social services.
Understanding of evidence-based approaches such as Single Session Therapy, Solution-Focused Brief Therapy, and Crisis Intervention.
Experience leading complex projects and managing competing priorities.
Proficiency with Microsoft Office and familiarity with content management and project management tools.
Excellent research, communication, organizational, and problem-solving skills.
Strong relationship-building skills with internal and external stakeholders.
Demonstrated leadership, strategic thinking, and ability to balance big-picture goals with attention to detail.
Successful completion of a background screen, which may include criminal, credit, employment and educational checks.

Skills

Knowledge translation
Content development
Program management
Child and youth mental health
Counselling
Social services
Single Session Therapy
Solution-Focused Brief Therapy
Crisis Intervention
Project management
Microsoft Office
Content management tools
Project management tools
Research
Communication
Organization
Problem-solving
Relationship-building
Leadership
Strategic thinking
Attention to detail

Location

Toronto, Ontario

Work Type

Full-Time
Contract
Hybrid

Experience Level

5+ years of progressive experience in the social services sector

Education Level

Master’s degree in social work, Counselling Psychology, Health Sciences, or a related field.

Salary/Compensations

$74,700 - $80,000

Benefits

Hybrid work model
Comprehensive Employee Benefits Program
Emergency Travel Assistance
CAAT Pension Plan
Wellness programs
Recognition awards
Employee and Family Assistance Program (EFAP)

About the Company

Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity.
We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being.
Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud.
Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions.
A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world.

Equal Opportunity

KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us.
KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization.
We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.
We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect.
An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.
As such, we welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.).
We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.
KHP welcomes applications from people living with disabilities.
Reasonable accommodations are available upon request during any phase of the application / hiring process.
If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.