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About the Role
The People & Culture Senior Specialist acts as the operational engine for business partnering, employee relations, recruitment delivery, and workforce planning. This role translates strategy into day-to-day delivery by managing ER cases, partnering with managers, owning recruitment delivery, and applying the job levelling framework.
Responsibilities
- Act as the primary point of contact for assigned managers and teams, understanding their needs and translating them into people-focused solutions.
- Support managers through organisational and team changes, advising on people implications and ensuring alignment with established frameworks and processes.
- Support the delivery and application of workforce planning initiatives, including organisational design, job levelling, succession planning, and career pathways.
- Develop management capability through coaching, guidance, and proactive partnership.
- Manage employee relations cases end-to-end, escalating complex or high-risk matters to the People & Culture Senior Manager or Director as appropriate.
- Advise managers on employee relations matters, balancing legal and commercial considerations with company culture and values.
- Maintain accurate and up-to-date employee relations records, documentation, and case files.
- Partner with and guide hiring managers through the recruitment process for entry-level through to management positions.
- Support the Talent Operations Associate in delivering end-to-end recruitment processes across the business.
- Continuously improve recruitment processes to drive positive business outcomes and deliver an excellent candidate experience.
- Support the implementation and optimisation of the recruitment target operating model (TOM).
- Support the effective adoption and utilisation of people systems and frameworks, including Culture Amp and Pinpoint.
- Assist with the delivery of performance management cycles, including probation reviews and annual performance reviews.
- Support managers in developing high-performing teams through the CTG and BTG frameworks.
- Produce regular employee relations and recruitment management information (MI) reports for the Senior Manager and Director.
- Analyse trends, identify risks, and proactively highlight areas requiring attention or intervention.
Requirements
- Solid experience in a People & Culture or HR generalist role covering business partnering, employee relations, and recruitment, ideally within a fast-paced fintech or financial services environment.
- Demonstrable experience managing employee relations cases from initiation through to resolution.
- Recruitment delivery experience, including managing end-to-end hiring processes across a variety of roles.
- Strong stakeholder management skills with the ability to build credibility and influence managers at all levels.
- Sound knowledge of employment law and its practical application within a commercial environment.
- Excellent organisational skills with the ability to manage multiple priorities and competing demands.
- Strong attention to detail, particularly in relation to case management, documentation, and reporting.
- A collaborative team player with a strong work ethic, growth mindset, and commitment to continuous improvement.
- Adaptable, resilient, and able to perform effectively in a fast-paced environment.
- Eligible to work in the UK.
Skills
- Business partnering
- Employee relations
- Recruitment
- Workforce planning
- Stakeholder management
- Employment law
- Organisational skills
- Attention to detail
- Teamwork
- Adaptability
- Resilience
Location
- London
Work Type
- Permanent
- Full Time
Experience Level
- Senior
Benefits
- 25 days’ annual leave, plus bank holidays
- An extra day off for your birthday
- Holiday loyalty scheme rewarding long-term service
- Work abroad scheme for added flexibility
- Competitive pension scheme via salary exchange
- Annual discretionary bonus scheme (eligible after probation)
- Financial education, planning & coaching platform
- Interest-free Season Ticket Loan for London travel
- Salary exchange nursery fee scheme
- Life Insurance
- Healthcare platform including: Cashback on dental, optical & physio, Virtual GP access, Mental health and stress support helplines, Additional wellbeing resources
- Enhanced parental leave
- Cycle to work scheme
- Flexible benefits that support everyday life
- Career development and progression tools
- Opportunities to grow within a fast-scaling international business
- Social events
About the Company
- We believe that diversity and inclusion are essential to our success. We are committed to fostering a culture where everyone feels valued and respected, regardless of their background, identity or experiences. By embracing diverse perspectives and promoting equity, we aim to create an environment where all employees can perform and reach their full potential.