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About the Role
Join Flair’s Flight Operations team as a Crew Scheduler, where organization, quick decision-making, and attention to detail are key to ensuring safe and efficient flight operations. You will be responsible for coordinating pilot and cabin crew schedules, maintaining compliance with duty regulations, and responding to real-time operational changes. In this role, you'll play a vital part in keeping flights fully staffed and on time while supporting a 24/7 operation.
Responsibilities
- Continuously audit, adjust, and verify crew schedules to ensure legal compliance across all planned flights
- Ensure crew duty hours and days worked remain within the limits set by Transport Canada’s Canadian Aviation Regulations (CARs) and Fatigue Risk Management System (FRMS) principles
- Schedule and monitor all flight crews in accordance with CARs, the Company Operations Manual (COM), FRMS guidelines, and collective agreements for Pilots and Cabin Crew
- Apply sound decision-making practices to maximize crew utilization, productivity, and operational transparency
- Coordinate with the Systems Operations Control Center (SOCC) during day-to-day operations and Irregular Operations (IROPS) to manage schedule disruptions and recovery plans
- Book and manage crew travel and accommodations with a focus on schedule efficiency and cost control
- Communicate clearly and professionally with crew members, ensuring all updates are timely, accurate, and well-documented
- Accurately log sick calls, absences, delays, and no-shows in line with company and regulatory policies
- Use company software tools efficiently to perform scheduling tasks, make updates, and track operational changes
Requirements
- High School or GED equivalent
- Minimum of two (2) years of experience working in a fast-paced work environment is preferred
- Minimum of two (2) years of customer service experience is preferred
- Previous Airline Operations Centre or Airport Operations experience is an asset
- Must be able to read, understand, and apply Transport Canada CARs regulations, company policies, and procedures
- Intermediate knowledge of Microsoft Office Suite (Word, Excel, and Outlook) is essential
- Make effective decisions regarding scheduling and customer requirements for charters and other flights
- Knowledge of the Canadian Aviation Regulations (CARs) as they apply to 705 operations is preferred
- Demonstrated ability to work effectively in a high-stress, deadline-driven, ever-changing work environment while prioritizing tasks and assignments
- Ability to maintain composure under pressure with time-sensitive priorities
- Ability to handle multiple tasks and maintain an organized workflow
- Strong communication skills and the ability to build effective working relationships with a variety of stakeholders
- Demonstrated analytical, decision-making, and problem-solving skills
- Crew Schedulers must be contactable on a 24-hour, 7-day-a-week basis as per the shift schedule including days, nights, weekends, and holidays
- Clear criminal record check and satisfactory references
- Must be legally eligible to work in Canada without restriction
Skills
- Organization
- Quick decision-making
- Attention to detail
- Microsoft Office Suite (Word, Excel, and Outlook)
- Communication skills
- Analytical skills
- Problem-solving skills
Location
- Toronto, ON
Work Type
- On-site
- 24/7 operation
Experience Level
- Minimum of two (2) years of experience working in a fast-paced work environment
- Minimum of two (2) years of customer service experience
Education Level
- High School or GED equivalent
Salary/Compensations
- A salary that reflects your experience and contributions
Benefits
- Comprehensive medical and dental coverage
- Disability insurance
- Life insurance
- Employee and family assistance program
- Pension plan with employer-matched contributions
- Unlimited Travel Perks - Enjoy free and discounted flights for you and your travel companions
About the Company
- Flair Airlines is making air travel affordable for everyone and is Canada’s most reliable airline, offering real value.
- The company is expanding its network, increasing flight frequencies, and introducing more services.
- Flair Airlines is committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent.
Equal Opportunity
- We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.