Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Guest Service Agent, Summer Seasonal role.
Rezi rewrites your resume against Hotel X Toronto, A Destination by Hyatt Hotel's job description. Free.
Tailor your resume to this Guest Service Agent, Summer Seasonal role.
Rezi rewrites your resume against Hotel X Toronto, A Destination by Hyatt Hotel's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Guest Service Agent, Summer Seasonal posting at Hotel X Toronto, A Destination by Hyatt Hotel — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Guest Service Agent, Summer Seasonal posting at Hotel X Toronto, A Destination by Hyatt Hotel — free, in seconds.
About the Role
Hotel X Toronto, A Destination By Hyatt Hotel, is seeking a Front Desk Agent to process guest arrivals and departures, manage reservations, and handle guest inquiries, contributing to a novel approach to hospitality with kind, unpretentious, customer-focused service.
Responsibilities
- Greet and welcome guests upon arrival.
- Ensure cash float is balanced at the beginning and end of each shift.
- Verify registered guests have sufficient payment via credit check report and proper identification.
- Process all daily arrivals and attend to special requests.
- Checkout guest accounts, ensuring proper billing, postings, and revisions are performed and logged.
- Address and resolve guest complaints or concerns promptly and efficiently.
- Log and deliver guest packages promptly and efficiently.
- Assist guests with hotel and area information and requests.
- Arrange transportation and manage guest luggage storage.
- Check-in guest reservations, ensuring accurate billing, postings, and information.
- Balance shift audits and account for all paperwork.
Requirements
- Minimum of 1-year front desk or reservations experience in a Hotel or related industry.
- Experience within a luxury hotel environment is a plus.
- Must have excellent oral/written communication and interpersonal skills.
- Must be able to interact with all levels of guests professionally and cordially.
- Exceptional organizational and problem-solving skills.
- Must be self-motivated and very detail-oriented.
- Computer literate with MS Office applications.
- Familiarity with hospitality programs like Opera is preferred.
- Flexible shift availability including evenings, weekends, and holidays.
- Ability to work varying schedules to reflect business needs.
- Attendance at all scheduled training sessions and meetings is required.
Skills
- MS Office applications
- Opera (hospitality program)
Location
- Toronto
Work Type
- Full-time
Experience Level
- 1+ year experience
Salary/Compensations
- Up to the midpoint of the pay range, with potential for range maximum for exceptional candidates.
About the Company
- Hotel X Toronto, A Destination By Hyatt Hotel, is an International Hotel Company.
- We pride ourselves on delivering a novel approach to hospitality.
- We are dedicated to providing kind, unpretentious, customer-focused service.
- Hotel X Toronto will offer luxury in a relaxed setting right on the water.
- We play a role in the community beyond that of a traditional hotel.
Equal Opportunity
- Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.
- This posting represents a current vacancy and Hotel X Toronto does not use artificial intelligence to screen, assess, and/or select applicants.