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About the Role
Join Readly, now part of Cafeyn Group, a European leader in access to information. Our mission is to empower individuals with access to trusted, high-quality content that fosters personal growth and discovery.
Responsibilities
- Handle users' daily requests via email, phone, and social media.
- Ensure high-quality customer relationship follow-up in line with KPIs.
- Contribute to the optimization of tools and processes.
- Proactively report friction points/bugs encountered by customers to internal teams.
- Suggest improvements for continuous service enhancement.
Requirements
- English and German: reading, writing, and speaking proficiency.
- Excellent verbal communication skills.
- Flawless written communication and spelling.
- Dynamic personality with a humble mindset.
- Patient, empathetic, and detail-oriented.
- Comfortable in a digital environment.
- Quick learner with strong analytical and summarizing skills.
- Adaptable to new tools and processes.
- Autonomous with excellent interpersonal skills and strong team spirit.
- Natural problem-solver who enjoys finding smart solutions to recurring issues.
Skills
- Customer relationship management
- Communication (written and verbal)
- Problem-solving
- Analytical skills
- Adaptability
Location
- Remote
- Hybrid
Work Type
- Hybrid
Benefits
- Access to mental health platform teale
- Hybrid work policy (two days remote per week)
- Unlimited access to Cafeyn platform content
- Organized office meet-ups for team building and celebration
About the Company
- Readly was built on the idea that curious people should have access to both beloved and undiscovered publications through a single subscription.
- Readly is now part of Cafeyn Group, strengthening its position as the European leader in access to information.
- The Group operates across 15 markets, serves 2.5 million users, and provides access to over 5,200 publications.
- Cafeyn Group offers digital publishing solutions, content for children, and collections for manga lovers.
Equal Opportunity
- We hire based on talent and promote inclusivity.
- Our culture is strongest when it is the most diverse.