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About the Role
Pharmacists are experts on drug therapy and optimize medication use for patient benefit. This role involves all aspects of the medication use process, including procurement, prescribing, compounding, dispensing, storage, administration, and monitoring. The role partners with clinicians to provide treatments and advice, records patient history, and ensures safe medication storage. It also involves advising on treatments, staying current on pharmacy regulations and research, and meeting educational needs of patients and healthcare teams.
Responsibilities
- Oversees daily technician workflows, assigns tasks, and ensures operational needs, policies, and procedures are consistently met.
- Manages staffing resources, including scheduling, recruitment, onboarding, competency assessments, and performance evaluations for technicians.
- Ensures compliance with hospital, departmental, and regulatory requirements including timely training completion.
- Facilitates effective communication and collaboration among pharmacists, technicians, and other stakeholders regarding pharmacy operations and systems.
- Coaches and trains staff, establishes clear expectations, develops problem-solving skills, and promotes a positive, supportive work environment.
- Conducts training and competency development for staff, ensuring compliance with departmental standards.
- Precepts learners (e.g., pharmacy technician students, pharmacy students) and supports their learning by providing direct instruction related to the service.
- Coordinates training and orientation for new staff, pharmacy students, and residents in technician-related skills and duties.
- Develops, schedules, and evaluates staff development and continuing education activities for technicians.
- Drives the Prior Authorization (PA) process to completion and resolves any related issues.
- Performs medication benefits investigation and accurately submits prior authorizations to insurance manually, electronically, or telephonically as necessary.
- Notifies the patient and documents the status of the PA and financial assistance in APeX.
- Follows up with health insurance payors that don’t respond to submitted PA requests.
- Works with pharmacists or providers for any denials and appeals.
- Evaluates patient assistance program (PAP) opportunities if necessary.
- Receives and processes refill requests from clinic personnel, a pharmacy or patients.
- Using a refill protocol, evaluates refill requests for adherence to the refill protocol criteria; this involves reviewing APeX and contacting a patient.
- Notifies pharmacist of specific refill protocol criteria that are not met after assessment.
- Notates the need for a provider appointment where applicable.
- Discusses recommendations and other pertinent information with the pharmacist.
- Conducts a search for any lab test(s) that is needed to fulfill the protocol and analyzes EMR for any needed lab test(s) and notates this need; if needed, inform patients about needed labs.
- Pend the order or request for provider appointment based on pharmacist judgment via APeX.
- Properly documents each refill request in the patient’s chart.
- Monitors and prepares monthly reports on PA and financial assistance metrics.
- Collaborates with the Medication Access Manager to foster clinic relationships and provides actionable feedback to improve processes.
- Reviews refill, PA and FA activities for accuracy, completeness, and adherence to established guidelines and recommends workflow changes for any identified gaps.
Requirements
- Licensed Pharmacy Technician by the California Board of Pharmacy and in good standing.
- Three-years experience in a Specialty Pharmacy and/or in a retail/community pharmacy, managed care, ambulatory or an equivalent combination of education and experience.
- Good communication, via telephone, in person and electronically.
- Excellent interpersonal skills; Ability to work effectively with a large, diverse population including maintaining good relationship between Pharmacy and Ambulatory clinics.
- Knowledge of relevant Pharmacy Department, medical center, and UC policies and protocols including medication storage, safety, and patient privacy and treatment.
- Demonstrated ability to prioritize effectively to meet deadlines in a complex, challenging environment.
- Demonstrated ability to solve patient problems and suggest solutions through a critical thinking process.
- Ability to listen actively to clinical staff and patients, understanding varying viewpoints and receiving feedback.
- Ability to perform all commonly applicable functions in clinical documentation applications and pharmacy database technology and train others to effectively use applications.
Skills
- Pharmacy Technician Training Program completion
- Medication use process
- Procurement
- Prescribing
- Compounding
- Dispensing
- Medication storage
- Medication administration
- Medication monitoring
- Patient history recording
- Pharmacy regulations
- Drug therapy
- Workflow Management
- Staffing and Resource Management
- Compliance and Documentation
- Cross-Functional Communication
- Training and Development
- Prior Authorization (PA) process
- Medication benefits investigation
- Refill Authorization
- Reporting and Metrics
- Stakeholder Relations
- Quality assurance
Location
- UCSF
Work Type
- Full-time
Experience Level
- Three-years experience
Education Level
- Licensed Pharmacy Technician
- Bachelor’s degree in related area and / or equivalent experience / training.
Benefits
- Total compensation details available at https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
About the Company
- The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.
- UCSF is the only campus in the 10-campus UC system dedicated exclusively to the health sciences.
- We bring together the world’s leading experts in nearly every area of health.
- We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
- UCSF is a diverse community made of people with many skills and talents.
- We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
- In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce.
- We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care.
Equal Opportunity
- The University of California is an Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.