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About the Role
The Care Manager oversees and coordinates access to services for individuals with intellectual and developmental disabilities, supporting them to live meaningful, self-directed lives. This role involves coordinating services, advocating for members, and supporting person-centered Life Plans to drive real impact.
Responsibilities
- Develop and manage individualized Life Plans based on comprehensive assessments.
- Coordinate medical, behavioral health, and community-based services.
- Advocate for members to access services, benefits, and supports.
- Lead interdisciplinary team meetings and collaborate with providers.
- Monitor progress, address gaps, and ensure high-quality care delivery.
- Maintain accurate documentation and compliance with regulatory standards.
- Support transitions across care settings and life stages.
- Deliver person-centered care management services in compliance with regulatory standards and agency policies.
- Complete comprehensive assessment/reassessment processes.
- Identify service gaps and make appropriate referrals.
- Develop strategies to address conflicts in the person-centered planning process.
- Ensure all billing critical documentation is present and valid.
- Maintain member eligibility for care management and OPWDD eligibility.
- Enroll in the Home and Community Based (HCBS) waiver.
- Identify and access benefits and entitlements (Medicaid, Social Security, SNAP, etc.).
- Ensure existing benefits and entitlements are maintained.
- Maintain current and accurate information sharing consent.
- Coordinate and provide access to high-quality healthcare services, including medical, behavioral health, and specialized services.
- Provide regular communication, monitoring, and follow-up on critical healthcare needs.
- Identify, coordinate, and provide access to preventative and health promotion services.
- Coordinate transitional care, including discharge planning and transfers.
- Foster self-determination and community inclusion through linkage and referral to community resources.
- Utilize health information technology, including electronic health records and telehealth services.
- Maintain a thorough and accurate electronic health record for all assigned members.
- Support member self-advocacy and provide advocacy on behalf of members.
- Attend department/team meetings, trainings, and supervisions.
- Complete all required trainings within specified timeframes.
- Travel throughout the designated service area to meet with members, providers, and interdisciplinary team members.
- Accompany members to necessary appointments as indicated.
- Identify and follow all incident reporting guidelines and procedures.
- Adhere to all policies and standard operating procedures for comprehensive care management.
- Comply with all standards of conduct, including internal regulations, OPWDD, DOH, and the Justice Center.
- Maintain confidentiality in accordance with HIPAA and privacy practices.
- Perform other duties as assigned.
Requirements
- Bachelor’s degree + 2 years of relevant experience, OR Master’s degree + 1 year of relevant experience, OR RN license + 2 years of relevant experience.
- Experience in human services, I/DD, mental health, or a related field is preferred.
- Strong communication, problem-solving, and organizational skills.
- Ability to work independently in a fast-paced, field-based role.
- Commitment to person-centered, strength-based care.
- Must be able to meet members in their homes or other community locations.
- Travel to off-site locations is required.
- Must be comfortable driving.
- Must reside in New York State, or a contiguous state (CT, NJ, PA, VT), and within 100 miles of the assigned office Hub.
- Must possess proof of a valid Driver’s License from New York or a contiguous state.
- Must possess a dependable vehicle for frequent travel.
- Proof of valid auto insurance for standard personal vehicles will be required at the time of hire.
- Excellent interpersonal, public speaking, and written communication skills.
- Ability to work autonomously.
- Demonstrate professionalism, respect, and ability to work in a team environment.
- Absolute sense of integrity and personal commitment to serving people with I/DD and their families.
- Employee must have access to a password-secured WiFi connection and/or ACA/NY Mobile Hotspot.
- Employee must be able to secure any printed materials containing individual or employee personal and/or health information.
- Employee must be able to conduct phone and video calls in a private area where the conversation cannot be overheard and their screen is not visible to others.
- Employee must be able to conduct work in a location where personal and health information on a monitor is not visible to others.
Skills
- Communication skills
- Problem-solving skills
- Organizational skills
- Interpersonal skills
- Public speaking skills
- Written communication skills
Location
- Oneonta, NY
Work Type
- Full Time
- Field Based
- Regional Travel
- Hybrid
Experience Level
- 2 years of relevant experience
- 1 year of relevant experience
Education Level
- 4 Year Degree
- Bachelor's degree
- Master's degree
- RN license
Salary/Compensations
- $27.00 - $29.00 Hourly
Benefits
- Competitive Compensation and Benefits Package
About the Company
- LIFEPlan provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
- In addition to federal law requirements, the organization complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, and all other legally protected classifications.
Equal Opportunity
- LIFEPlan provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
- In addition to federal law requirements, the organization complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, and all other legally protected classifications.