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About the Role
XTL Transport Inc. is seeking a Customer Account Coordinator to join their team. This role is ideal for individuals who are safety-conscious, quality-driven, and team players looking for a stable position within a vital company in the Transportation, Logistics, and Warehousing-Distribution field.
Responsibilities
- Perform data entry for transaction creation (receiving/shipping).
- Create and modify customer account data.
- Maintain positive customer relationships.
- Update customer profiles and track accounts.
- Generate reports as needed.
- Communicate customer requests to the operations team.
- Follow up with customers regularly.
- Liaise with the operations department to ensure accurate documentation for received and shipped products.
- Validate the correctness and completeness of all transactions.
- Verify that transactions and services are accurately entered into the system and invoiced.
Requirements
- Experience in a similar position.
- Bilingual (oral and written) proficiency.
- CTPAT sensitive position - subject to a criminal record search.
- Experience in a distribution center environment is an asset.
- Ability to communicate with various stakeholders.
- Ability to determine the management of priorities.
- Ability to work under pressure and handle multiple files simultaneously.
- Ability to be flexible to adapt to changing work priorities.
Skills
- Knowledge and mastery of WMS systems (AS400 is an asset).
- Good communication and explanation skills.
- Excellent customer service skills.
- Sense of initiative and autonomy.
- Team oriented attitude.
Location
- On-site
Work Type
- Full-time
Experience Level
- Experience in a similar position
About the Company
- XTL Transport Inc. is a well-established company in the Transportation, Logistics and Warehousing-Distribution field.
Equal Opportunity
- XTL is an equal opportunity employer and embraces workplace diversity. All applications are considered equally regardless of whether they are submitted by a woman, a man, a visible minority, an Indigenous person, or a person with a disability. Masculine terms are used solely for simplification.