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About the Role
This is a floating position, not based out of a single store. The Thrift Shop Assistant Manager will work across different store locations as needed. The Assistant Manager is one of the leaders responsible for the overall operation of a community-based Housing Works Thrift Shop. The ideal candidate is an ambassador for Housing Works, prioritizing customer service, embodying the Mission Statement, and creating a culture reflective of the Housing Works Community Values. This role requires an entrepreneurial spirit with a talent for maximizing revenue and profit using existing resources. You will work alongside the Store Manager to lead training and development, empower employees, and serve as a coach.
Responsibilities
- Plan strategic and operational objectives for self and others to ensure efficient work completion.
- Adjust plans accordingly and celebrate team success.
- Set store team goals, manage execution, track progress, and measure results using metrics like Sales Volume, Average Dollar Sale, Average Unit Sale, Traffic Counts, and Conversion Rates.
- Ensure compliance with all Housing Works policies and procedures, and accurate and timely completion of daily, weekly, and monthly operational tasks.
- Utilize Housing Works’ tools to ensure store operations and standards are met.
- Ensure store uses daily focus with staff/volunteer deployment, sales goals, special promotions, and daily to-dos.
- Train and develop skills of all employees and volunteers in register operations, visual merchandising, and store maintenance.
- Recruit, interview, hire, and train all sales associates.
- Conduct progressive coaching/counseling as necessary to ensure associates meet established standards.
- Constantly review store environment to improve operations and merchandising.
- Act as a Housing Works Ambassador by communicating the Mission Statement, outreaching to the community, and participating in a minimum of four direct actions per year aimed at ending homelessness and HIV/AIDS.
- Perform all other duties as directed by supervisor and/or executive management.
Requirements
- Minimum of 2 years prior retail management experience or equivalent experience in managing a team.
- Working knowledge of the second-hand market.
- Excellent communication skills (both verbal and written).
- Interpersonal and team-oriented skills.
- Self-starting, self-motivating, solutions-oriented mindset.
- Commitment to excellent customer service.
Skills
- Customer service
- Communication
- Interpersonal skills
- Team-oriented skills
- Retail management
- Second-hand market knowledge
- Sales
- Merchandising
- Training
- Coaching
Location
- Floating position across multiple store locations
Work Type
- Full-time
Experience Level
- Management
Education Level
- High School Diploma preferred
Salary/Compensations
- $19/hr - $22.35/hr commensurate with experience
Benefits
- Three comprehensive healthcare plans with employer contribution
- PTO accrual up to 30 days in the first year
- Educational benefit for tuition loan reimbursement, tuition costs, and textbooks
About the Company
- Housing Works was founded in 1990 with a long-term commitment to AIDS advocacy.
- Established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program.
- Provides Health Home care management, behavioral health, and syringe exchange programs.
- Operates 10 high-end thrift shops in Manhattan and Brooklyn and a Bookstore Cafe in Soho.
- Fights for funding and legislation to ensure all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment.
- For more information, visit www.housingworks.org
Equal Opportunity
- Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
- Complies with applicable state and local laws governing nondiscrimination in employment.
- Does not request prior salary information during the hiring process.
- Policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
- Requires employees working in Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation.
- Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain.
- Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone.
- To confirm a job posting is genuine, contact recruitment@housingworks.org.