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About the Role

Assist the Store Manager in the daily operations of the store, focusing on sales, customer service, operations, administration, communication, and merchandising. This role requires the ability to assume Store Manager responsibilities in their absence.

Responsibilities

Meet personal and store sales goals.
Track, monitor, and communicate business results.
Ensure associates provide an elevated level of sales and service, leading by example.
Develop personal sales techniques and assist in developing associates' techniques to maximize sales.
Maintain sales-related policies and procedures.
Demonstrate in-depth merchandise knowledge and develop product knowledge among the selling team.
Maintain a keen interest in the fashion industry and market trends.
Ensure associates provide the highest level of customer service.
Build and maintain repeat clientele by utilizing personal and team client books.
Resolve client problems and complaints quickly and effectively.
Assist sales associates with customer service issues.
Collaborate on risk management, physical security, store cash controls, and inventory management.
Support and assist in team training for register usage and maintenance.
Understand and execute all management register functions.
Participate in inventories.
Understand and execute cash control procedures.
Assist in the implementation and maintenance of merchandising/visual directives.
Ensure the selling floor is neat, clean, organized, and reflects the correct visual image.
Ensure deliveries are processed properly and in a timely manner.
Identify and communicate product concerns promptly.
Communicate inventory needs to support business goals.
Assist in the recruitment, training, and development of the team.
Assist in ensuring the integrity of payroll and the payroll process.
Continually evaluate associate performance and provide constant feedback.
Resolve human resources issues in a timely and effective manner, partnering with HR when necessary.
Support and provide follow-up for all training programs and seminars.
Ensure image and grooming standards are professional and reflective of the brand image.

Requirements

Ability to assume the responsibilities of the Store Manager in his/her absence.

Skills

Sales generation
Customer service
Operations management
Merchandising
Visual merchandising
Human resources management
Team training and development
Clienteling

Location

Onsite

Work Type

Full-time

Experience Level

Assistant Store Manager

Salary/Compensations

50,000.00 - 60,000.00 CAD

About the Company

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process.

Equal Opportunity

We are an Equal Opportunity Employer M/D/F/V
The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.