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About the Role

The Supervisor, Service Center position offers valuable managerial experience with advancement potential. This role assists the service manager in daily operations, managing advisors, technicians, service assistants, and parts staff. The ideal candidate will be curious and agile, developing expertise in customer-facing, technical, and operational aspects. This role involves setting an example, encouraging continuous improvement, ensuring accurate work orders, and overseeing workflow for optimal customer experience.

Responsibilities

Manages and develops Service Team members and the day-to-day service business, including customer service interactions, reporting and repairs
Evaluates employee performance and provides consistent feedback to drive results
Involved in the selection, training, and development of service employees
Supports, implements, and provides follow-up for all training
Participates in meetings, workshops and other learning opportunities
Ensures the team provides the highest level of Lucid customer experience while developing professional relationships with clients/vendors
Manages timecards and schedules for service center team members
Addresses client concerns or complaints quickly and professionally
Develops a working knowledge of all industry standards, regulations, restrictions, and ensures department compliance
Delegates and directs all service tasks as directed by service manager, ensuring client vehicles are repaired and returned on time
Monitors employee work and provides guidance, ongoing training, and development
Performs quality control checks on vehicles once repairs have been completed
Acquires a thorough understanding of Lucid Motors mission and the importance of your contribution
Assists with or performs administrative tasks
Resolves all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams
Other duties as assigned

Requirements

Automotive service experience including understanding various KPI’s i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time
Learning agility
Willingness to take on more responsibility to learn and develop into management position
A self-starter with curiosity and desire to review processes and execute changes
Gain knowledge of company policies, protocols, and process
Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
Verifiable track record of excellence in Customer Service
Willingness to assist on repairs on an as needed basis
Exceptional organization and the ability to drive continuous improvement in a fast-moving environment
Excellent written and verbal communication skills, including ability to work independently and collaboratively in a team environment
Assist in building a world-class team from the ground up
Ability to analyze and interpret internal reports
Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
Ability to travel on an as-needed basis
Willingness to complete Lucid provided CPR training post hire
Valid driver’s license with no suspensions within the past year
Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Skills

Customer Service
Performance Management
Training and Development
Team Leadership
Communication Skills
Problem Solving
Quality Control
Microsoft Office
DMS Software

Location

Specific locations not listed in salary range section

Work Type

Full-time

Experience Level

Management Experience
Automotive Service Experience

Education Level

AA/BS in Automotive Technology or Business Management, or equivalent work experience
ASE Certifications
EPA 609 Certification

Salary/Compensations

$97,700—$134,310 USD

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability coverage
Paid time off
Paid holidays
Paid sick leave
401(k) retirement plan
Equity program
Discretionary annual cash incentive program

About the Company

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward.
Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market.
We refuse to choose between performance and sustainability, design and engineering, ambition and integrity.
In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.
We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities.
Our teams come from industries around the world, united by a shared commitment to excellence.
By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

Equal Opportunity

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.