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About the Role

As a Delivery Associate, you will facilitate the delivery of customer vehicles, ensuring vehicle readiness and completion of all required documentation. You will guide owners through their vehicle's key features and functions, personalizing the experience to their needs. The role also involves assisting with lease-end vehicle returns and ensuring all documentation is properly completed and logged.

Responsibilities

Manage a pipeline of assigned deliveries through regular communication with Sales Specialist to align on delivery readiness
Conduct pre-delivery conversations with customers to confirm delivery details and set clear expectations
Guide customer through the key features and functions of their Lucid vehicle and tailoring the experience to their needs, whether at a delivery center, virtually, or an offsite location
Conduct post-delivery conversations with customers to address any questions which may arise after the day of delivery
Manage a pipeline of lease-end customers to schedule grounding of their vehicle upon lease maturation, scheduling appointments to ensure timely return of vehicles
Conduct lease-end vehicle intake appointments
Represent Lucid by articulating our technological, design, and quality advantages over competitors to benefit the customer’s purchasing decision
Utilize Salesforce to document essential details such as inbound/outbound activity, information during the delivery ceremony, and delivery specifications
Show a commitment to refining and adapting your approach to continuously enhance the customer experience, using feedback and customer delivery outcomes as guideposts
Manage vehicle readiness for all customer deliveries in your pipeline, including final quality check prior to vehicle handoff
Prep and stage vehicles in delivery area prior to customer appointments
Accurately complete required paperwork and collect necessary documents to finalize delivery or complete grounding of a lease return
Book and track final mile transport as necessary, coordinating with the customer and carrier
Assist with daily operations as needed

Requirements

2-5 years of customer facing professional experience.
Excellent interpersonal and organizational skills with the ability to relentlessly prioritize and problem solve
Comfortable navigating ambiguity
Experience in a luxury retail or hospitality environment preferred.
Comfort with using Salesforce or equivalent CRM system.
A Bachelor’s degree or equivalent experience in business, sales, or related discipline.
Ability to engage with all customers and members of the Lucid community in an authentic and courteous manner.
Demonstrates a passion and enthusiasm for Lucid products and technological advances.
Ability to gauge customer's requirements and interests to deliver a personalized and relevant interaction.
Possesses strong relating skills including strong oral and written communication, empathy, and active listening ability.
Ability to continually refine and adjust engagement approach to improve customer experiences through feedback and review of customer delivery outcomes.
Ability to prioritize and schedule tasks independently that places the delivery experience at the center of their decision making.
Takes ownership and responsibility for studio assets, including high-value Lucid customer vehicles.
Demonstrates a passion for electric vehicles and premium vehicle markets.
Is responsible for introducing our customers to their vehicle and creating a memorable orientation experience.
Manages and overcomes customer feedback in a cordial and calm manner.
Acts with urgency and champions excellence in all company objectives.
Available to work weekends, evenings, nights, and holidays as needed.
Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
Deliveries may occur both in Lucid facilities or at a remote location, so both local and overnight travel will be required on occasion
Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.

Skills

Customer service
Salesforce
CRM
Interpersonal skills
Organizational skills
Problem-solving
Communication skills
Active listening
Empathy

Location

Remote
Onsite

Work Type

Full-time
Contract

Experience Level

Mid-level

Education Level

Bachelor's degree or equivalent experience

Salary/Compensations

$28-35/hr USD

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability coverage
Paid time off
Paid holidays
Paid sick leave
401(k) retirement plan
Equity program
Discretionary annual cash incentive program

About the Company

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward.
Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market.
We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities.
Our teams come from industries around the world, united by a shared commitment to excellence.
By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

Equal Opportunity

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.