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About the Role
This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.
Responsibilities
- Serve as the primary overnight contact for Guests and VIPs, responding to enquiries with efficiency, warmth, and refined judgement.
- Deliver bespoke recommendations and arrange services including dining, transportation, theatre tickets, medical assistance, and concierge requests during night hours.
- Manage and accurately handle Guest messages, parcels, and confidential correspondence with discretion.
- Coordinate the secure handling, storage, and retrieval of Guest luggage and valuables.
- Maintain detailed awareness of VIP arrivals, daily briefs, special requests, and notable events.
- Ensure lobby, entrance, and front‑of‑house areas remain immaculate, calm, and welcoming throughout the night.
- Support Management and Security teams, responding confidently and professionally to any emergency or sensitive situation.
- Present an impeccable, polished image that reflects the standards of ultra‑luxury hospitality.
- Uphold cleanliness, safety, and organisation of all concierge and front‑of‑house workspaces.
- Strictly adhere to brand standards, policies, and procedures when operating front‑office systems and equipment.
Requirements
- An elegant, composed demeanour with exceptional verbal and interpersonal communication skills.
- A sincere commitment to delivering intuitive, personalised, and anticipatory service.
- Impeccable grooming, posture, and professional presentation at all times.
- Calm decision‑making and adaptability in unexpected or high‑pressure situations.
- The ability to work independently with confidence during overnight operations.
- In‑depth knowledge of the local area, including culture, dining, entertainment, and luxury services.
- Previous experience in a Concierge or Front Office role within a luxury or five‑star hospitality environment is highly desirable.
- Exposure to overnight or autonomous operational shifts within a hotel setting.
Skills
- Exceptional verbal and interpersonal communication skills
- Intuitive, personalised, and anticipatory service delivery
- Calm decision-making
- Adaptability
- Independent work
- Local area knowledge
Location
- London
Work Type
- Full-time
- Night shift
Experience Level
- Experienced luxury hospitality leader
Salary/Compensations
- Competitive salary + service charge
Benefits
- Complimentary, nourishing meals provided while on duty
- Exceptional development programmes
- Opportunities to make a meaningful impact through Corporate Responsibility initiatives
- Team Member Travel Programme offering exclusive discounted stays and 50% off food & beverage
- High street savings through Perks at Work
- 28 days’ holiday, including bank holidays, rising to 33 days with length of service
About the Company
- Waldorf Astoria London - Admiralty Arch is a highly anticipated new luxury hotel opening later this year.
- Located at the end of The Mall opposite Buckingham Palace, it will feature 100 elegant rooms and suites and 17,500 sqft of private residences.
- The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud.
- Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.
- Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world’s most sought-after destinations.
- Hilton is the UK’s #1 Great Place to Work 2026.
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
- Hilton has welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
- Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- Hilton supports your journey every step of the way, whether you’re starting your career or exploring something new.