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About the Role
The Market Manager Team is at the center of Odeko's mission to support small businesses. Market Managers are responsible for being the revenue leader in their city, representing the Odeko mission of supporting small businesses.
Responsibilities
- Achieve monthly revenue goals through new customer acquisition and growing existing customer accounts.
- Secure the commitment of independent coffee shop owners and successfully onboard them to Odeko’s local supply delivery service.
- Leverage Odeko’s data-driven prospect database to develop new client relationships that help drive high-speed growth of partnerships in the market.
- Own the customer relationship pre & post sales, with a focus on retention and expansion through upselling, in person visits, and new product launches.
- Work closely with Operations and Support teams to ensure day-to-day issues are resolved quickly.
- Keep meticulous records in the CRM tool (Hubspot) to report activity and conversations, enhancing the customer experience.
- Collaborate with vendor partners on local coffee events and conduct sampling campaigns for prospective customers.
- Serve as the primary liaison between customers and internal teams, representing customer interests and advocating for product or process enhancements.
- Continually develop knowledge of local and national trends within the specialty coffee industry.
Requirements
- 2+ years of relevant sales/account management/business development experience OR local coffee community leadership experience.
- Experience discovering and closing sales opportunities and building client relationships.
- Self-directed and comfortable in a constantly evolving environment.
- Experience successfully managing a pipeline to achieve revenue targets.
- Experience in delivering client-focused solutions based on customer needs.
- Passion for coffee and small business.
Skills
- Sales
- Account Management
- Business Development
- CRM (Hubspot)
- Client Relationship Management
- Pipeline Management
Location
- Seattle
Work Type
- Full-time
Experience Level
- L2
Salary/Compensations
- $60,000 - $65,000 base
- $90,000 - $95,000 on target earnings
Benefits
- Competitive compensation
- Healthcare benefits
- Opportunity for equity
- Full lists of benefits available upon request
About the Company
- Odeko is the all-in-one operations and technology partner to more than 20,000 independent coffee shops, cafes and other food establishments.
- Odeko's web portal and mobile app allow customers to purchase supplies, track ordering trends, finance equipment, and access insurance, increasing revenue, reducing environmental footprint, and saving costs.
- Odeko is on a mission to continuously develop technology to champion neighborhood cafes, coffee shops, and other independent F&B establishments.
- The Odeko team is diverse, passionate, and innovative, with over 400 employees dedicated to supporting customers.
- Small businesses need support now more than ever, and Odeko is uniquely positioned to provide that support.
Equal Opportunity
- Odeko is proud to be a diverse, equitable, and inclusive employer.
- We encourage all to apply regardless of educational background, race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.