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About the Role
As a Studio Associate, you will deliver exceptional, personalized customer interactions, acting as a brand ambassador and facilitating the customer journey. You are a motivated and engaging quick learner with a desire to provide memorable and enjoyable customer experiences.
Responsibilities
- Be a critical Lucid Ambassador; the first point of engagement guests will have with Lucid
- Welcome guests in an engaging, courteous and sincere manner
- Demonstrate excitement and create intrigue about Lucid products
- Effectively gauge customer needs through personalized interactions and insightful questioning
- Maintain and build a robust customer pipeline through disciplined practices
- Utilize Salesforce as CRM tool to track and manage customer interactions with consistent and timely engagement
- Conduct test drives and articulate desired points of interest ensuring an exceptional experience while driving Lucid vehicles
- Take initiative to understand competitor models and packages in order to educate customer on why Lucid
- Effectively communicate the benefits of Lucid products and being a member of the Lucid community
- Gauge guests' requirements and interests to deliver a personalized and relevant interaction
- Be responsible for lead capture and progression of guests through initial part of the Lucid journey
- Manage and overcome customer challenges in a cordial and calm manner
- Ensure all studio assets are presentable and consistent with the Lucid brand image
- Keep a keen eye on any pain points or bottlenecks observed during daily studio operations, think creatively and offer improvement suggestions
- Remain available for ad-hoc activities to improve studio operations and customer experiences
- Support local marketing initiatives and events to build brand awareness
- Maintain a continuing desire to learn and develop to progress your career with Lucid Motors
- Assist with daily operations as needed
Requirements
- Exceptional people skills including strong oral and written communication, empathy and active listening ability
- Ability to deliver outstanding customer experiences in a fast paced and dynamic environment
- Conscientious, responsible and reliable
- Comfortable operating in ambiguous retail environment
- Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation
- Flexible availability including extended holiday mall hours, holidays and weekends
- Valid driver’s license with no suspensions within the past year
- Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
Skills
- Strong oral and written communication
- Empathy
- Active listening ability
- Salesforce CRM
- Customer service
- Brand promotion
Location
- Studio
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- Bachelor's degree or equivalent preferred
Salary/Compensations
- $23 USD per hour plus market performance bonus paid bi-weekly
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability coverage
- Paid time off
- Paid holidays
- Paid sick leave
- 401(k) retirement plan
- Equity program
- Discretionary annual cash incentive program
About the Company
- At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward.
- Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market.
- We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities.
- Our teams come from industries around the world, united by a shared commitment to excellence.
- Lucid is building a brand. A luxury brand centered around sustainability and the human experience.
Equal Opportunity
- At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
- At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.