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About the Role
As a Customer Success Architect (CSA) with an AI focus, you will join the Customer Success Architect team within the Sales and Success department. Your primary responsibility will be to drive the adoption of Atlassian's AI platform, Rovo. You will execute technical engagements to deliver measurable business value to customers, partner with enterprise teams to identify AI use cases, design and build custom Rovo agents, configure connectors, and deploy solutions into production. This role requires a blend of AI and Atlassian platform expertise to ensure customer success and adoption.
Responsibilities
- Facilitate use case discovery workshops to identify high-impact AI opportunities.
- Design and co-build custom Rovo agents and configure third-party connectors with customer teams.
- Guide customers through deployment from sandbox to production, ensuring agent performance and team enablement.
- Collaborate with Account Teams and Customer Success Managers to plan customer activation journeys.
- Advocate to Rovo Product, Engineering, and AI teams by surfacing product friction and sharing field patterns.
- Travel up to 15% domestically and internationally for events and customer meetings.
Requirements
- 3-5 years in Customer Success or account management, managing Enterprise customers with complex SaaS portfolios.
- Experience with AI platforms, the Atlassian ecosystem (Jira, Confluence, Rovo), and technical product demos.
- Familiarity with building AI agents, prompt engineering, and configuring integrations.
- Hands-on experience helping organizations adopt and operationalize AI tools in production environments.
- Specialized knowledge in enterprise workflows across product development, IT service management, or business operations.
- Understanding of how AI agents and automation can improve processes.
- Familiarity with third-party connector ecosystems (Google Drive, SharePoint, Slack, GitHub, etc.).
- Strong product mindset, able to shape technical solutions for business impact.
- Comfortable owning problems end-to-end from discovery to deployment.
- Effective communicator who can influence stakeholders and explain AI concepts to varied audiences.
- Ability to translate AI capabilities into tangible outcomes for non-technical stakeholders.
Skills
- AI platforms
- Atlassian ecosystem (Jira, Confluence, Rovo)
- Technical product demos
- Building AI agents
- Prompt engineering
- Configuring integrations
- Enterprise workflows
- AI agents
- Automation
- Third-party connector ecosystems
- Product mindset
- Communication
Location
- Any country where Atlassian has a legal entity
Work Type
- Office, home, or a combination of the two
Experience Level
- 3-5 years
Salary/Compensations
- Zone A: $147,600 - $192,700
- Zone B: $133,200 - $173,900
- Zone C: $122,508 - $159,941
Benefits
- Health and wellbeing resources
- Paid volunteer days
About the Company
- Atlassian's common goal is to unleash the potential of every team.
- Our software products help teams globally and are designed for all types of work.
- Team collaboration through our tools makes the impossible possible.
- We believe unique contributions create our success.
Equal Opportunity
- We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
- All information will be kept confidential according to EEO guidelines.
- We provide accommodations or adjustments at any stage of the recruitment process.