Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Director of Operations - London Marriott Hotel Grosvenor Square role.

Rezi rewrites your resume against Marriott's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Director of Operations - London Marriott Hotel Grosvenor Square posting at Marriott — free, in seconds.

About the Role

Functions as the Strategic Business Leader of Rooms and Food & Beverage operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Business Center, Retail, Fitness Center, Housekeeping, Loss Prevention, Food and Beverage, Banqueting and Culinary. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the Rooms and Food & Beverage operations meets the brand’s target customer needs, ensures associate satisfaction, focuses on growing revenues, and maximizes the financial performance of the department. As a member of the executive committee develops and implements hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and associates and provide a return on investment to the owner and Marriott International.

Responsibilities

Oversee Rooms and Food & Beverage operations.
Act as General Manager in his/her absence.
Manage Front Office, Business Center, Retail, Fitness Center, Housekeeping, Loss Prevention, Food and Beverage, Banqueting and Culinary departments.
Develop and implement departmental strategies.
Ensure implementation of brand service strategy and brand initiatives.
Meet brand's target customer needs for Rooms and Food & Beverage operations.
Ensure associate satisfaction.
Focus on growing revenues.
Maximize financial performance of the department.
Develop and implement hotel-wide strategies.
Deliver products and services to meet or exceed customer and associate needs.
Provide a return on investment to the owner and Marriott International.

Requirements

Proven experience within the London luxury hospitality market is essential.
A strong background working within a five-star luxury hotel, luxury lifestyle brand, or equivalent high-end hotel environment is a key requirement of the role.
Significant operational leadership experience across both Food & Beverage and Rooms divisions is essential, with a demonstrated track record of delivering exceptional guest experiences and commercial results.
Previous experience as a Director of Operations is preferred.
High School Diploma or equivalent required.
Eligible to work in the UK.

Skills

Extensive knowledge of hotel operations including Rooms, Food & Beverage, Banqueting
Solid knowledge of food and beverage concepts and sales strategies
Knowledge of revenue management and marketing strategies
Ability to understand complex sales organization and corresponding sales processes
Retail merchandising skills
Knowledge of purchasing, inventory controls, supplies and equipment
Knowledge of overall hotel operations
Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)
Working knowledge of hotel laws governing operations
Strong organization skills
Ability to effectively manage labor productivity
Financial management skills (e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning)
Ability to use standard software applications and hotel systems
Strategic planning skills
Ability to evaluate business trends, determine applicability to customer profile, and modify business strategies accordingly
Ability to creatively execute against the strategy and drive results
Ability to originate and invent new ways to create a unique guest experience and maximize revenue
Ability to take constructive action without relying on directions from others
Ability to network and build relationships to grow the business
Ability to exercise flexibility rather than rigid adherence to procedures in order to accomplish goals
Effective decision-making skills
Strong problem-solving skills
Strong communication skills (verbal, listening, writing)
Effective influence skills
Strong consensus building skills
Good negotiation skills
Effective change management skills
Strong customer and associate relation skills

Location

London

Work Type

Full-time

Experience Level

Director level
Operational leadership experience

Education Level

Bachelor’s Degree preferred
Food Allergen Management certification desirable
First Aid certification desirable

Salary/Compensations

Competitive salary package
Attractive bonus plan

Benefits

31 days holiday including bank holidays increasing to a maximum of 35 days
Season ticket loans
Discounted room rates for you & friends and family
Complimentary dry cleaning
Enhanced management pension scheme
Life assurance x 3 salary
Competitive car lease schemes
Access to major high street discounts
Professional learning and development opportunities
Tuition aid
Complimentary meals on duty
Complimentary private medical via AXA
Flu vaccinations
Complimentary use of the Gym
Eye care vouchers
Cycle to work scheme
Creative workshops
Support volunteer programmes like Magic Breakfast
Community activities
Plant a tree
Annual parties, Christmas lunches, summer BBQ's and Easter celebrations
Length of service rewards and invitations to recognition events
Monthly/yearly recognition schemes
Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat
Recognising personal milestones – new baby, wedding, birthdays and anniversaries
Retirement parties

About the Company

Experience 5-star service at the London Marriott Hotel Grosvenor Square.
Perfectly situated in the upscale Mayfair neighbourhood, minutes from Oxford Street's world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities.
Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies.
Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge.
Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel's 1920's-inspired award-winning speakeasy bar, The Luggage Room.
Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings.
The London Marriott Hotel Grosvenor Square can't wait to welcome you to Mayfair.
We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide.
Begin your career journey with Marriott.
Your 5-star experience awaits.
We are now recruiting for a dynamic and forward-thinking Director of Operations to join our magnificent five-star, luxury hotel.
Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you.
We enjoy crafting bespoke journeys for you.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first.
Because if you're happy, our guests will be happy.
JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.
Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
Treating guests exceptionally starts with the way we take care of our associates.
That's The JW Treatment.
In joining JW Marriott, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.