Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Campaign & Regulatory Communications Analyst role.
Rezi rewrites your resume against ING's job description. Free.
Tailor your resume to this Campaign & Regulatory Communications Analyst role.
Rezi rewrites your resume against ING's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Campaign & Regulatory Communications Analyst posting at ING — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Campaign & Regulatory Communications Analyst posting at ING — free, in seconds.
About the Role
The Customer Development team connects with customers across the Retail Bank, delivering timely, relevant, and personalized communications. We are seeking a Campaign & Regulatory Communications Analyst focused on accuracy, risk management, and clarity to ensure regulatory requirements are met while keeping customers informed and compliant.
Responsibilities
- Deliver and optimize customer communications across email, SMS, mobile, digital, and direct mail channels, with a focus on regulatory and compliance obligations.
- Manage end-to-end KYC, TDCDD, remediation, and other regulatory communication journeys, ensuring accuracy, timeliness, and customer clarity.
- Use data and insights to improve communication effectiveness, customer outcomes, and engagement.
- Partner with Risk, Compliance, Product, and Operations teams to ensure communications meet regulatory requirements and internal controls.
- Identify opportunities to automate, streamline, and continuously improve communication processes and delivery frameworks.
Requirements
- Proven experience in customer communications, campaign delivery, marketing automation, or regulatory/KYC environments.
- Exceptional SQL capability and hands-on experience building campaigns in Unica (essential).
- Analytical mindset with the ability to validate data, solve problems, and translate complexity into clear customer outcomes.
- High attention to detail, strong risk awareness, and experience working within structured governance and quality frameworks.
- Effective stakeholder management and communication skills, with a proactive approach to continuous improvement and automation.
Skills
- SQL
- Campaign delivery
- Marketing automation
- Regulatory communications
- KYC
- Data analysis
- Stakeholder management
Location
- Australia
Work Type
- Agile environment
Benefits
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on approved sustainability activity
About the Company
- At ING, we're all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we're proud to support.
- We have built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself.
- ING is the kind of place where growth isn’t just a possibility; it’s a promise.
- We are a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace.
- We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box.
- We are invested in fostering a diverse and inclusive workplace where everyone feels like they belong.
- ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.
Equal Opportunity
- We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box.
- So, if you’re interested but don’t meet all the criteria, we encourage you to apply.
- We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong.
- We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply.