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About the Role
This role is ideal for someone who has moved beyond general event planning and is now a true registration specialist — someone who understands platforms, data, workflows, and communication at a deep operational level. You will serve as the anchor for registration operations, ensuring accuracy, consistency, and strong execution across global programs.
Responsibilities
- End-to-end ownership of the global registration platform, including builds, updates, data structure, and workflow accuracy
- Creation and review of registration copy, guest communications, and program descriptions
- Year-round leadership of the registration team’s workload, priorities, and support for Visa programs
- Management of customer database systems tied to registration, ensuring data quality and scalability
- Daily registration operations including guest list management, attendee communications, and inquiry resolution
- Registration reporting, dashboards, and client-ready materials (guest lists, itineraries, collateral)
- Cross-functional alignment with event operations, guest experience, merchandise, and ticketing teams
- Support for global merchandise operations including branding alignment, inventory tracking, and worldwide fulfillment
- Clear communication of timelines, status, and next steps during client calls and internal meetings
- Continuous improvement of registration processes, tools, and communication workflows
Requirements
- 5+ years in registration management, database management, ticketing operations, or program operations
- Strong experience with registration platforms, websites, or customer data systems
- Excellent writing skills for registration copy, guest communications, and system content
- High comfort working with structured data, tracking progress, and maintaining accuracy
- Experience supporting senior leaders, executives, or high-profile clients
- Strong organizational skills with the ability to manage multiple programs and communication streams
Location
- USA - Remote - North Carolina
Work Type
- Full time
- Permanent
- Remote
Experience Level
- Senior Manager
Salary/Compensations
- $62,500–$80,000 annually
Benefits
- Medical, vision, and dental insurance
- Life insurance
- Short-term and long-term disability insurance
- 401k
- Flexible paid time off
- At least 15 paid holidays per year
- Paid sick and safe leave
- Paid parental leave
- Flexible holiday package starting at 20 days
- Corporate discounts
- Commuter benefits
- Cell phone reimbursement
About the Company
- MKTG S+E is a global agency that harnesses the power of sports and entertainment for brands. For over 20 years, we've ignited fandom and innovated activation in the world of sports and entertainment to make something worth noticing, engaging, liking, sharing and remembering. We leverage deep INSIGHTS and our network of seasoned & creative team members to create IMPACT between properties, fans & brands. Today, we help brands move at THE SPEED OF FANS which means we aim to know fans better than they know themselves. MKTG S+E is a part of the broader dentsu Sports International network.
Equal Opportunity
- Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.
- Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.