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About the Role
This frontline House Brands role supports customer, sales, and product-related inquiries for TecNec, Camplex, and related house-brand products. The position includes daily customer contact by email, phone, web inquiry, and in-person interaction, along with lead follow-up, trade show support, and coordination with sales, purchasing, engineering, customer service, and the Brands Manager. This is an entry-to-growth opportunity for someone with strong communication skills, base-level technical/product knowledge, and the willingness to learn deeper product, customer, and market support responsibilities over time.
Responsibilities
- Serve as a frontline contact for house-brand inquiries received by email, phone, web form, and in-person interaction; respond professionally and escalate complex technical requests when appropriate.
- Follow up on branded sales leads from web inquiries, dealer requests, internal referrals, trade shows, and other customer contact points.
- Support quotes, product questions, customer records, product notes, and other sales-support tasks for TecNec, Camplex, and related house-brand product lines.
- Build working knowledge of common product applications, signal types, cable assemblies, connectors, and customer use cases to provide basic product and technical support.
- Assist with product-data review, report monitoring, data entry, product-information maintenance, training materials, and basic process documentation.
- Review reports and other business systems for escalation or for highlighting to senior staff opportunities to address or improve.
- Participate in and support the planning, preparation, and attendance of trade shows and customer events, including customer follow-up, site visits, and related customer-support coverage.
- Maintain a professional, helpful, accountable approach when working with customers, sales staff, vendors, and internal departments.
- Read and follow the employee manual distributed by Tower Products Incorporated and the Quality Policy Statement.
Requirements
- Prior customer service, sales support, retail, inside sales, technical support, or other frontline customer-facing experience preferred.
- Comfortable communicating with customers by phone, email, and in person with a professional, service-oriented tone.
- Base-level understanding of audio, video, data, fiber, copper, cable assemblies, connectors, or related technical products preferred; willingness to learn is required.
- Organized, detail-oriented, and able to manage follow-ups, open questions, customer commitments, and multiple priorities.
- Microsoft Office proficiency required; strong Excel skills preferred.
- Proactive, accountable, resourceful, and able to ask good questions, gather facts, solve basic problems, and route issues appropriately.
- Possess and maintain a valid driver’s license and be willing to travel or work a flexible schedule for events, site visits, and customer-support coverage as needed.
Skills
- Communication skills
- Technical/product knowledge
- Microsoft Office proficiency
- Excel skills
Location
- Saugerties, NY
Work Type
- Full-time
- On-site
- Remote consideration after 2 years
Experience Level
- Entry-level
- Growth opportunity
Benefits
- Paid time off
- Medical/Vision
- Dental
- 401-k
- 100% Employee-Owned Company
About the Company
- Tower Products Incorporated is a highly specialized broadcast and professional audio supply house serving the technical side of the media industry worldwide.
- Customers include many of the most respected names in video production: NBC, Netflix, the NFL, and countless others.