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About the Role
This role involves influencing the quality, efficiency, and effectiveness of processes and programs by determining appropriate actions and considering alternative solutions. You will collaborate internally and work independently to achieve these goals.
Responsibilities
- Collaborate internally to influence process quality and efficiency.
- Determine appropriate actions and consider alternative solutions.
- Acquire, manage, and expand relationships with small and medium-sized merchants.
- Use analytical skills and judgment to recommend best solutions.
- Influence through defined processes and procedures.
- Act as the single point of contact for your merchants, owning commercial outcomes end to end.
- Use AI-powered tools to surface growth, cross-sell and risk signals across your portfolio.
- Keep your pipeline, forecast and portfolio health reporting sharp, and share what works with less experienced AM colleagues.
- Pull in the right internal teams to resolve merchant needs, and make the call when the standard process isn't enough.
Requirements
- 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
- 5+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.
- A track record of owning high-value or strategic customer relationships and the commercial outcomes that come with them.
- Quantifiable examples of retaining and growing a complex book of business through cross-sell, upsell or wallet-share growth.
- Comfortable using AI or commercial data to rank opportunities, focus your time, and step in early on churn or decline risk.
- A problem-solver who works beyond standard playbooks, weighing alternatives to reach commercially sound outcomes on ambiguous merchant issues.
- A strong internal operator who mobilises partners across the business, keeps account plans and forecasts sharp, and reliably closes out actions.
Skills
- AI-powered tools
- Analytical skills
- Commercial data
- Cross-sell
- Upsell
- Risk management
- Relationship management
- Problem-solving
Location
- Remote
Work Type
- Hybrid
Experience Level
- 3+ years relevant experience
- 5+ years of relevant experience
Education Level
- Bachelor's degree
- Equivalent combination of education and experience
Benefits
- Comprehensive, choice-based programs to support physical, emotional, and financial wellbeing
- Generous paid time off
- Healthcare coverage for you and your family
- Resources to create financial security
- Support for mental health
About the Company
- PayPal has been revolutionizing commerce globally for more than 25 years, creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure.
- We empower consumers and businesses in approximately 200 markets to join and thrive in the global economy.
- We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers.
- Our beliefs are the foundation for how we conduct business every day, guided by our core values of Inclusion, Innovation, Collaboration, and Wellness.
- We strive to create a flexible, balanced work culture with a holistic approach to benefits.
Equal Opportunity
- PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
- In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
- We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.