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About the Role
The HCV Housing Specialist assists low-income families and individuals, including those who are homeless, elderly, or disabled, in securing and retaining affordable housing to enhance their quality of life and promote self-sufficiency. This role involves managing annual and interim re-examinations for HCV Program participants, including notifying them and owners of updates, facilitating move requests, and processing rent adjustments. A key aspect is explaining and applying HUD and Agency policies, procedures, and regulations in compliance with federal, state, and local laws. Excellent customer service is essential for service delivery.
Responsibilities
- Remain familiar with current U. S. Department of Housing and Urban Development Federal Regulations as they relate to HCV Programs.
- Adhere to Discrimination and Fair Housing Policy.
- Be familiar with applicant and participant eligibility and continued eligibility.
- Calculate and verify participant income to determine rental assistance amounts.
- Conduct interviews with program participants to gather information.
- Schedule and conduct annual and interim redeterminations of eligibility following established guidelines and procedures.
- Collect recertification information, including income and other required documentation for HCV program administration.
- Conduct all work activities in a manner that supports achievement of contractual standards and performance measures.
- Collaborate with other staff regarding department functions, procedures, and client status, and request assistance as necessary.
- Work collaboratively with the leasing and contracting team to coordinate re-examination and move transactions.
- Maintain proper maintenance of client files and computer records to ensure accuracy and timeliness according to HUD regulations and Agency policies and procedures.
- Answer telephone inquiries from participants and property owners.
- Return all calls within 48 hours.
- Complete assignments at the required productivity and other performance and accuracy standards.
- Perform additional duties as assigned.
Requirements
- Associate degree and/or college credit hours preferred in business, social work, or public administration.
- 3-5 years of previous experience working with the public in Housing Choice Voucher, low-income tax credit, or similar non-profit programs serving low-income families.
- 1-3 years of client service experience.
- Previous experience as a supervisor or in a leadership role is desired.
- A combination of training, education, and experience equivalent to the employment standard that provides the required knowledge and abilities.
- Experience working in a high-volume call and production environment with high performance guidelines and stringent deadlines.
- Knowledge of public sector housing authority programs and systems is a plus.
- Bi-lingual skills are a plus.
Skills
- Customer service
- Communication
- Record keeping
- Data entry
Location
- San Francisco, CA
Work Type
- Full Time
Experience Level
- 3-5 years
- 1-3 years
Education Level
- Associate degree preferred
- College credit hours preferred
Salary/Compensations
- $28.85 - $28.85 Hourly
Benefits
- Extensive training
- Mentoring
- Succession planning
About the Company
- For over 30 years, CVR's team of professionals has provided technical assistance and program management to affordable housing programs across the country.
- Our staff works diligently to meet the needs of our clients and to continuously grow and preserve affordable housing for our nation’s most vulnerable populations.
- CVR prides itself on providing extensive training, mentoring, and succession planning to its employees.
- CVR has made a significant impact on the community by assisting families in securing affordable housing.
- You too can be part of this vital mission by collaborating with us or contributing your expertise to further enhance our efforts.
- Together, we can create sustainable solutions that empower families and strengthen communities across the nation.
- You can make a difference and change the trajectory of someone’s life.
- The CVR team is composed of CPAs, MBAs, attorneys, architects, engineers, urban planners, and housing professionals.
- We continue to expand, adding to our team across the nation.
- CVR has offices in Atlanta, Chicago, Miami, New York, and Milwaukee, to name a few.