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About the Role
As a CHB Operations Associate, you will manage end-to-end customs brokerage operations for a dedicated portfolio of accounts, ensuring customers' imports move smoothly, compliantly, and on time. This role is ideal for a detail-oriented and organized individual motivated to build expertise in customs brokerage and contribute to operational excellence.
Responsibilities
- Serve as a primary point of contact for assigned customers, providing timely updates and resolving shipment inquiries
- Prepare and submit U.S. Customs entries and Partner Government Agency (PGA) filings in compliance with applicable regulations
- Manage entry files in line with defined KPIs, service standards, and documentation requirements
- Coordinate shipment clearance with freight forwarders, carriers, airlines, and CFS facilities to ensure timely release
- Track and trace inbound shipments from arrival through final delivery, proactively addressing delays or risks
- Maintain accurate documentation and upload complete entry packages into internal systems
- Support billing processes, delivery orders, and operational reporting requirements
- Collaborate with internal teams to ensure coverage, knowledge sharing, and support during peak volumes
Requirements
- Highly detail-oriented, committed to accuracy, and proactive in ensuring all customs processes and documentation meet regulatory and company standards
- 6–12 months of experience in customs brokerage, logistics, or a related operational role (2+ years preferred in CHB or similar environments)
- Solid understanding of import processes, documentation, and regulatory compliance requirements
- Strong verbal and written communication skills with the ability to interact effectively with multiple stakeholders
- High attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment
- Bachelor’s degree preferred or equivalent relevant work experience
- Customs Broker License is an advantage but not required
- Must be authorized to work for any employer in the U.S.
- Relocation & Immigration support is not available for this position
Skills
- Customs brokerage
- Logistics
- Import processes
- Regulatory compliance
- Communication skills
- Organizational skills
- Attention to detail
Location
- Onsite
Work Type
- Full Time
Experience Level
- 6-12 months
- 2+ years preferred
Education Level
- Bachelor’s degree preferred or equivalent relevant work experience
Salary/Compensations
- $56,000 - $60,000
Benefits
- Health Insurance
- Paid Time Off
- 401k Match
About the Company
- Maersk is a global leader in integrated logistics, with over a century of experience driving innovation and transforming global trade.
- With 100,000+ employees across 130 countries, we work together to deliver efficient, sustainable, and customer-focused supply chain solutions.
- At Maersk, we value collaboration, diversity, and continuous learning, creating an environment where our people can grow while making a meaningful impact on the future of logistics.
- At Maersk, we’re committed to building an inclusive workplace where everyone feels valued, heard, and able to be themselves.
- Our team members come from a wide range of backgrounds, experiences, and perspectives, and we value the unique strengths each person contributes.
- Exposure to global logistics operations and opportunities to build deep expertise in customs brokerage and trade compliance
- A collaborative team environment with strong cross-functional support and structured knowledge sharing
- Opportunities for learning and career progression within Maersk’s integrated logistics network
- A fast-paced yet supportive environment that encourages ownership, accountability, and continuous development.
Equal Opportunity
- Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
- Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
- We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
- We are happy to support your need for any adjustments during the application and hiring process.
- If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.