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About the Role

Join Loblaw Companies Limited as a Customer Support Representative in Toronto, ON, and contribute to shaping the future of Canadian retail. This role is crucial in creating a welcoming atmosphere, providing exceptional service, and ensuring a positive and safe shopping environment for customers.

Responsibilities

Provide exceptional customer service and support, acting as a welcoming first point of contact for all customers and colleagues.
Assist customers with inquiries and provide guidance, including supporting a seamless customer flow at store entrances and exits.
Proactively identify and address potential safety hazards (e.g., spills, wet floors) to ensure a secure and comfortable environment for everyone.
Respond calmly and effectively to any urgent situations, escalating as needed to ensure customer and colleague well-being.
Maintain accurate records and complete required daily, weekly, and monthly reports.
Perform other duties as assigned to support overall store operations and customer satisfaction.

Requirements

Previous experience in a retail or customer-facing role is preferred.
Strong ability to collaborate and build positive relationships with store teams and customers.
Exceptional customer service skills, with a natural talent for making connections and building rapport.
A professional, friendly, and approachable demeanour that puts customers at ease.
Proven ability to maintain composure and provide assistance during challenging or urgent situations.
Physical ability to stand or walk for extended periods.
Candidates who are 18 years or older are required to complete a criminal background check.

Skills

Customer service
Collaboration
Relationship building
Communication
Problem-solving
Composure under pressure

Location

Toronto, ON

Work Type

Full-time

Experience Level

Entry Level
Some experience preferred

Salary/Compensations

$17.60 per hour

Benefits

In-house training programs
Tuition assistance
Competitive pay rate
10% Colleague Discount program
Company matched Pension Plan
Health Benefits
Employee Stock Purchase Program

About the Company

Loblaw Companies Limited is one of Canada's largest employers, committed to positively impacting the lives of all Canadians and shaping the future of Canadian retail.
We succeed through collaboration and commitment, setting a high bar for ourselves and those around us.
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, focusing on Environment, Sourcing, and Community.
Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture.
We offer progressive careers, comprehensive training, flexibility, and competitive benefits.
We are recognized as one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

Equal Opportunity

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop.
We are committed to creating accessible environments for our colleagues, candidates and customers.
Requests for accommodation due to a disability can be made at any stage of application and employment.
We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.