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About the Role
The eClinicalWorks (eCW) System Analyst manages healthcare technology projects, ensuring they support organizational goals, comply with regulations, and are delivered on schedule. This role implements, optimizes, and supports the eCW EHR system while collaborating with clinical, operational, and revenue cycle teams to improve workflows and maintain compliance.
Responsibilities
- Configure, build, and maintain eClinicalWorks (eCW) modules including ambulatory workflows, order sets, templates, smart forms, and clinical documentation tools.
- Optimize workflows to enhance provider efficiency, increase patient throughput, and improve documentation quality.
- Lead and support eCW implementations, upgrades, and enhancements.
- Coordinate with stakeholders for requirements gathering, testing, and go-live support.
- Manage system changes using structured change management processes.
- Collaborate with providers, clinical leadership, revenue cycle teams, and IT infrastructure and integration teams.
- Act as a liaison between technical teams and clinical users.
- Provide Tier 2/3 support for eCW-related issues.
- Troubleshoot system, interface, and workflow issues.
- Support integrations with labs, radiology, pharmacies, and third-party systems such as telehealth, billing, and patient engagement tools.
- Work with APIs, HL7 interfaces, and data exchange processes.
- Develop and maintain reports using eCW reporting tools.
- Ensure data integrity, accuracy, and consistency.
- Support quality reporting, regulatory compliance, and operational analytics.
Requirements
- Candidates must possess a bachelor’s degree in a relevant discipline, ensuring a solid foundation in healthcare information technology or information systems.
- Applicants should have at least three to five years of hands-on experience with eClinicalWorks, demonstrating proficiency in supporting, troubleshooting, and optimizing the system.
- A comprehensive knowledge of clinical workflows is required, enabling efficient support and optimization of healthcare operations within the eCW environment.
- Candidates must be familiar with ambulatory electronic health record systems, ensuring effective management and support in outpatient settings.
- Proven experience managing cross-functional teams and vendor relationships.
- Demonstrated ability to lead and collaborate with diverse teams as well as manage vendor interactions effectively.
- Strong skills in managing multiple priorities, addressing challenges, and maintaining organized workflows.
- Skilled in using modern technology platforms for project tracking and documentation.
- Capable of adapting communication style to effectively engage and inform various stakeholders.
Skills
- eClinicalWorks (eCW)
- Ambulatory workflows
- Order sets
- Templates
- Smart forms
- Clinical documentation
- Tier 2/3 support
- System troubleshooting
- Interface troubleshooting
- Workflow troubleshooting
- API integration
- HL7 interface
- Data exchange
- eCW reporting tools
- Data integrity
- Data accuracy
- Data consistency
- Quality reporting
- Regulatory compliance
- Operational analytics
- Project management tools (MS Project, Smartsheet, Jira, Asana)
- Documentation tools (Confluence, Visio)
- Healthcare data analytics
- Reporting
- Agile
- Waterfall
- Hybrid project methodologies
Location
- New York
Work Type
- Full-time
Experience Level
- 3-5+ years of experience supporting eClinicalWorks (eCW)
Education Level
- Bachelor’s degree in healthcare IT, Information Systems, or related field
- Bachelor’s degree in healthcare administration, Information Technology, Business Management, or related field
- PMP, CSM, or equivalent project management certification
Salary/Compensations
- $90k plus up to 10% annual performance-based bonus
Benefits
- High-quality, compassionate care
- Career growth opportunities
- Making a real difference in the health of our community
About the Company
- Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.
- Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry.
- We also provide nursing home support, care management, and in-home care through our Essen House Calls program.
- Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.
- We’re looking for talented, motivated individuals to join our growing team.
- Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you.
- Join us in making a real difference in the health of our community.
Equal Opportunity
- Essen Healthcare is an equal opportunity employer.
- We value diversity and are committed to creating an inclusive and supportive work environment for all employees.