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About the Role
The Consumer Advocate, Outreach, works with individuals experiencing street homelessness and living with chronic medical conditions to connect them to social and medical services, ultimately improving their health and wellbeing and securing appropriate housing solutions. This role involves building relationships with clients, encouraging them to work towards their goals, and conducting street outreach.
Responsibilities
- Engage with identified persons currently experiencing homelessness and living with chronic medical conditions in BOROUGH
- Draw on lived experience of homelessness, mental illness, substance use, and/or immigration issues to build rapport with clients and develop appropriate service connections
- Conduct required assessments
- Attend clinical supervision and training
- Maintain record keeping in compliance with agency standards as well as those of City and State agencies
- Collaborate with Parks Dept., NYPD, DSNY, MTA, and other agencies
- Accompany clients to appointments and follow up on service referrals
- Perform other duties as assigned
Requirements
- High School diploma or equivalent required
- Minimum 2 years of related experience
- Lived experience with homelessness, mental illness, substance use, and/or immigration issues, and willingness to appropriately use lived experience as a tool for building client rapport and developing service connection preferred
- Knowledge of local benefit agencies (e.g., Public Assistance) and familiarity with substance abuse, mental health, immigration, and employment resources
- Strong oral and written communication skills and ability to liaise with internal and external stakeholders
- Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams
- Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground, is a condition of employment
- Bilingual preferred
Skills
- Motivational interviewing
- Oral and written communication
- Liaising with stakeholders
- Microsoft Office Suite (Word, Excel, Outlook, Microsoft Teams)
Location
- BOROUGH
Work Type
- Field outreach
- Full-time
Experience Level
- Minimum 2 years of related experience
Education Level
- High School diploma or equivalent
About the Company
- Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut.
- Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.
- Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors.
- Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.
- Breaking Ground’s Street to Home program makes regular contact with more than 2,000 street homeless individuals and connects more than 500 individuals to housing, medical and mental health services, substance abuse counseling, and other essential supports each year.
- The caring, individually tailored attention clients receive at each stage of their journey from street to home ensures that more than 95% of people who Breaking Ground places remain stably housed.
Equal Opportunity
- EOE/M/F/Vet/Disabled