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About the Role
The Director of IT will lead the organization’s technology strategy, cybersecurity posture, and user support services, combining strategic oversight with operational leadership across Enterprise IT, Information Security & Governance, and First-Line User Support. The role aims to align technological initiatives with business goals, safeguard corporate assets, and ensure seamless service delivery.
Responsibilities
- Oversee workspace cloud environments (Google Workspace), enterprise network operations, servers, telecommunications, and system architecture.
- Evaluate, implement, and maintain enterprise software and hardware ecosystems.
- Develop, test, and maintain Business Continuity Plans (BCP) and Disaster Recovery (DR) protocols.
- Negotiate and manage contracts with software vendors, hardware suppliers, and Managed Service Providers (MSPs); oversee IT asset lifecycles and software licensing compliance.
- Formulate and enforce company-wide security policies, threat monitoring, incident response plans, and vulnerability management.
- Establish zero-trust policies, multi-factor authentication (MFA), and role-based access controls across all systems.
- Ensure alignment with key industry standards and privacy frameworks.
- Conduct company-wide security awareness training, phishing simulations, and routine audits.
- Manage Tier 1/2 service desk personnel to ensure rapid incident response, problem resolution, and clear escalation paths.
- Establish, monitor, and optimize IT service metrics (SLA adherence, resolution times, customer satisfaction/CSAT).
- Standardize device provisioning, access management, and offboarding workflows for employees.
- Build and maintain internal documentation, standard operating procedures (SOPs), and end-user self-service tools.
- Lead, mentor, and hire a multidisciplinary team of network engineers, systems administrators, helpdesk technicians, and security specialists.
- Partner with executive leadership and department heads to address technology needs and remove technical bottlenecks.
Requirements
- 8+ years in progressive IT roles, with at least 3–5 years in a managerial or directorship position.
- Hands-on experience with cloud platforms, identity providers (Okta, Entra ID/Active Directory), MDM solutions (Intune, Jamf), network architecture, and modern SIEM tools.
- Strong project management, vendor negotiation, and communication skills to bridge technical concepts with non-technical business leaders.
Skills
- Cloud platforms
- Identity providers (Okta, Entra ID/Active Directory)
- MDM solutions (Intune, Jamf)
- Network architecture
- SIEM tools
- Project management
- Vendor negotiation
- Communication
Experience Level
- 3-5 years in a managerial or directorship position
- 8+ years in progressive IT roles