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About the Role
Piaget is seeking a passionate individual to drive the L&D strategy and execution for the North American market, ensuring alignment with global standards while adapting to local needs. This role involves developing and delivering comprehensive training programs, providing in-store coaching, managing events and budgets, and fostering leadership development to uphold Piaget's luxury brand image.
Responsibilities
- Support the Regional Strategy & Roadmap by executing the yearly Piaget North America Training Roadmap and L&D strategy.
- Align local market priorities with Piaget Global HQ guidelines.
- Collaborate with the International Training Manager and global L&D content creators to adapt global training assets.
- Act as a key business partner on global and regional retail initiatives.
- Deliver virtual, classroom, and on-the-floor training programs supporting the customer journey.
- Implement bespoke local training programs and modules in collaboration with commercial leadership.
- Enhance brand image through on-the-floor coaching, mentoring, and demonstration.
- Create partnerships with Boutique Managers to implement tailored training action plans.
- Support developmental opportunities focusing on upskilling boutique leadership teams.
- Organize, facilitate, and manage training seminars, product launches, and educational events.
- Plan, monitor, and optimize the L&D budget.
- Manage and animate Piaget’s digital L&D platforms, ensuring content accuracy and timely updates.
Requirements
- Minimum 5 years of experience in the luxury industry (High Jewelry, Fine Jewelry, or Prestige Watchmaking highly preferred).
- Minimum of 5 years of dedicated experience in luxury retail training and coaching.
- Proven hands-on field or sales experience within luxury boutiques.
- Bachelor’s degree preferred (ideally in Business Administration, Communications, Education, or Human Resources), or equivalent luxury retail experience.
- Demonstrated experience in the implementation of training programs and materials.
- Exceptional written and verbal English communication skills.
- Highly computer literate with advanced mastery of the Microsoft Office Suite (PowerPoint and Excel).
- Ability to interpretate retail KPIs, CRM data, NPS, and mystery shopping scores into concrete training action plans.
- Ability to travel extensively throughout North America (approximately 50% to 70% of the time).
Skills
- Luxury Industry Expertise
- Retail Training
- Coaching
- Sales Experience
- Instructional Design
- Communication Skills
- Microsoft Office Suite Proficiency
- Data Literacy
- Event Management
- Budget Management
- Digital Learning Platform Management
Location
- North America
Work Type
- Full-time
- Extensive Travel
Experience Level
- Minimum 5 years of experience in the luxury industry
- Minimum of 5 years of dedicated experience in luxury retail training and coaching
Education Level
- Bachelor’s degree preferred (ideally in Business Administration, Communications, Education, or Human Resources)
- Equivalent luxury retail experience
Salary/Compensations
- $110-120k
Benefits
- Medical, dental, and vision programs
- Health savings and flexible spending accounts
- Life insurance
- Disability benefits
- 401(k) with employer match
- Paid time off
- Wellness reimbursement benefit
- Employee assistance program
- Volunteer days off
About the Company
- Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence.
- Piaget excels in everything that is rare, precious and exceptional.
- Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.
- At Richemont, We Craft the Future!
Equal Opportunity
- Only candidates selected for further consideration will be contacted.