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About the Role

Support the delivery of the Trustee Business Plan and SPS 515 strategy by providing effective oversight and assurance of material service providers, to support compliant operational practice and positive member outcomes. Support in the independent oversight and assurance to the Trustee Board on governance requirements to ensure that decisions, implementation and outcomes are underpinned by robust processes, clear accountabilities, effective controls and timely escalation consistent with regulator expectations.

Responsibilities

Support the development and maintenance of evidence, analysis and reporting required for SPS 515 member outcomes assessments, including coordination of inputs from service providers and internal stakeholders.
Analyse service provider reporting, member outcome metrics and assurance results to identify emerging trends, gaps and risks impacting member outcomes.
Prepare reports and papers that clearly articulate outcomes impacts, issues and recommended actions for management and trustee committees.
Undertake desktop and deep-dive reviews of material service providers to assess performance, controls and compliance with the oversight framework.
Support CPS 230 and ORFR obligations by monitoring incidents, business continuity and disaster recovery testing, control weaknesses and remediation activities.
Review service level reporting, member outcomes assessments, incident and audit findings, complaints and other assurance outcomes, ensuring appropriate actions are in place to improve operational performance and resilience.
Track remediation activities and follow up management actions, escalating overdue or ineffective actions where required.
Support product governance activities by reviewing product changes, assurance outcomes and service provider impacts against DDO, RIC and Target Market Determination (TMD) obligations.
Contribute to governance forums and reporting by providing oversight insights, assurance outcomes and findings to support trustee decision-making.
Review controls and processes supporting member communications and disclosures, oversee issue resolution, and contribute to reporting on communication-related incidents, trends and remediation outcomes.

Requirements

Excellent written and verbal communication skills, with the ability to prepare high-quality papers, oversight findings and recommendations for management, trustee committees and service providers.
Strong stakeholder management skills, with the ability to build constructive relationships, influence outcomes, provide appropriate challenge and engage confidently with senior leaders, risk and compliance teams and service providers.
Demonstrated experience in superannuation, trustee office, risk, governance, oversight, audit or service provider management, ideally within an APRA-regulated environment.
Sound knowledge of relevant prudential and regulatory obligations, including SPS 515, CPS 230, operational risk frameworks, member outcomes and product governance requirements.
Strong analytical, reporting and issue management skills, with the ability to interpret service provider data, assess control effectiveness and support remediation and continuous improvement initiatives.
Sound judgement, discretion and integrity, with the confidence to assess issues, challenge service providers and support trustee decision-making.
Highly organised with strong attention to detail and the ability to manage competing priorities in a complex, regulated environment.
Resilient, adaptable and proactive, with the ability to respond effectively to change, incidents and emerging risks while maintaining a focus on member outcomes.
A collaborative and accountable team player with a continuous improvement mindset and commitment to delivering high-quality outcomes.

Skills

Communication skills
Stakeholder management
Superannuation
Trustee office
Risk management
Governance
Oversight
Audit
Service provider management
APRA-regulated environment
SPS 515
CPS 230
Operational risk frameworks
Member outcomes
Product governance
Analytical skills
Reporting skills
Issue management
Judgement
Discretion
Integrity
Attention to detail
Adaptability
Proactiveness
Teamwork
Continuous improvement

Location

Sydney
Melbourne
Brisbane
Perth
Gold Coast

Work Type

Hybrid

Experience Level

Experience in superannuation, trustee office, risk, governance, oversight, audit or service provider management, ideally within an APRA-regulated environment.

Education Level

Relevant tertiary qualifications in business, commerce, law, finance, risk, governance or a related discipline.

Benefits

Genuinely flexible and hybrid ways of working.
Employee Share Scheme.
Additional leave and wellbeing support.
Enhanced parental leave and support through different life stages.
Everyday benefits, including discounts and financial wellbeing support.

About the Company

At HUB24, we’re rethinking the way wealth management works, combining platform, technology and data to create better outcomes for financial professionals and their clients.
Our purpose is simple: Empower better financial futures, together.
What sets us apart is how we work. We back bold thinking, move with pace, and turn ideas into action. You’ll have the opportunity to make a real impact across your team, the business, and for the clients we support every day.
HUB24 Limited is an ASX-listed company (ASX: HUB) and part of the ASX100. We have over 1,100 employees across Australia, with offices in Sydney, Melbourne, Brisbane, Perth and the Gold Coast.

Equal Opportunity

We’re committed to building an inclusive environment where everyone feels valued and supported to do their best work. We welcome applications from people of all backgrounds, identities and experiences.