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About the Role
The Sales Team Leader role is responsible for ensuring the efficiency of daily operations within the Cartier boutique, driving team performance, mentoring new employees, achieving sales targets, and ensuring an exceptional client experience.
Responsibilities
- Drive team performance, motivation, and engagement.
- Oversee daily management, training, and coaching of sales staff.
- Contribute to recruitment and people development strategies.
- Ensure compliance with all policies and guidelines.
- Manage client and sales tools.
- Analyze boutique performance.
- Support the implementation of action plans to achieve sales targets.
- Participate in inventory management.
- Deliver exceptional client experiences.
- Master sales processes.
- Adapt to client needs.
- Manage negotiations.
- Represent the Maison at client events.
- Achieve sales targets.
- Cultivate strong client relationships.
Requirements
- 3+ years in a Luxury Retail Managerial role
- Maturity, personal leadership, and assertiveness.
- Excellent verbal and written communication skills.
- A strong work ethic and a passion to deliver excellent client service.
- Well-organized with a high level of accuracy and strong business acumen.
- Well-developed problem-solving skills with the ability to follow through and provide solutions.
- Ability to manage and diffuse difficult situations.
- Proactive and positive attitude towards colleagues and clients.
- Flexibility and adaptability to changes.
- Exceptional grooming and personal presentation.
- Experience within luxury retail.
Skills
- People Development
- Performance Management
- Sales
- Client Relationship Management
- Negotiation
- Communication
- Problem-Solving
- Business Acumen
Location
- Boutique
Work Type
- Retail
- Full-time
Experience Level
- Managerial
Benefits
- Opportunities for development within Cartier and the Richemont Group.
About the Company
- Richemont is one of the world leaders in the luxury sector, with Houses specializing in jewelry, watches, and high-end accessories.
- Each Maison embodies a tradition of style, quality, and craftsmanship.
- Richemont strives to preserve the heritage and identity specific to each of its Houses.
- The company is committed to innovating and designing new products in line with the values of its Houses through permanent creativity.