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About the Role
Wolters Kluwer Tax and Accounting (TAA) is seeking a customer consultant to support clients with their software portfolio. This role involves developing tailored process and technical solutions, deepening product knowledge, and providing expertise in document management for tax consulting firms and medium-sized businesses. The consultant will analyze business processes, identify optimization potential, conduct workshops, and advise clients on their digitalization strategy from requirements gathering to implementation.
Responsibilities
- Provide customer consulting for the software portfolio.
- Develop tailored process and technical solutions with clients.
- Deepen client product knowledge and support their development.
- Offer process consulting for document management to tax consulting firms and medium-sized businesses.
- Analyze existing business processes and conceptualize optimization potentials.
- Conduct workshops for process mapping and development.
- Advise clients holistically on their digitalization strategy.
- Develop individual solution concepts based on technical and business requirements.
- Coordinate and implement solution concepts with clients.
- Plan, manage, and monitor projects in collaboration with clients and stakeholders.
- Conduct consulting activities both on-site and online.
- Collaborate with the sales organization to support software presentations and proposal creation.
- Work closely with product management and software development to enhance the solution portfolio.
Requirements
- Enjoy holistic customer consulting with a focus on quality, structure, and sustainable solutions.
- Ability to quickly grasp complex contexts and present them clearly and appropriately.
- Commercial and/or technical education.
- Professional experience in a comparable position.
- Experience in consulting, IT system setup, and software installation is ideal.
- Knowledge of SQL Server and Microsoft operating systems is advantageous.
- Willingness to travel for customer appointments.
- Enjoy conducting consultations in an online format.
Skills
- Document Management
- Digitalization Strategy
- Process Consulting
- SQL Server
- Microsoft Operating Systems
- Project Management
- Software Presentations
- Proposal Creation
- Product Development
Location
- Ludwigsburg
- Germany
Work Type
- Full-time
- Permanent
- Hybrid
- Remote (partially)
- Work from abroad (up to 20 days/year)
Experience Level
- Professional experience
Education Level
- Commercial and/or technical education
- DocuWare System Consultant (DSC) certification is welcomed
- Microsoft Certified Professional (MCP) certification is welcomed
Benefits
- Job security in an international company
- Permanent employment
- Company pension plan with personal advice
- 30 days of vacation
- Flexible working hours
- Partial home office option
- Option to work from abroad for up to 20 days per year
- Structured onboarding
- Learning on the job
- International career options
- Internal and external training opportunities
- Corporate Benefits program (fitness, JobRad, retirement planning)
- Additional day off for Volunteer Day
- Modern work environment
- High-performance IT equipment
- Free drinks
- Modern workplace furnishings
- Well-connected office buildings
- Team events
- Employee referral program
- Short decision-making processes
- Flat hierarchies
- Room for own ideas
About the Company
- Wolters Kluwer has been supporting and simplifying work processes with innovative solutions for over 180 years.
- Operates in over 40 countries, serving customers in over 180 countries.
- Achieved an annual turnover of 5.6 billion Euros in 2023.
- Empowers business customers with information, software solutions, and services to make critical decisions, achieve successful outcomes, and save time.
- Combines expert knowledge with technology to help customers overcome key challenges.
- Relies on over 21,000 colleagues worldwide.
- Wolters Kluwer Tax & Accounting Deutschland GmbH, headquartered in Ludwigsburg, offers product lines ADDISON, SBS Software, and AKTE.
- Employs over 600 employees at 10 locations across Germany.
- Is a key pillar within the Tax & Accounting division of the global Wolters Kluwer Group.
- Over 46,000 tax consulting firms and over 1.5 million small and medium-sized enterprises in Europe use Wolters Kluwer software solutions.
Equal Opportunity
- All individuals are welcome, regardless of gender, nationality, ethnic and social origin, religion, age, sexual orientation, and identity.